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Vivosmart 4 not counting steps or heart rate

For the last 2 days in the middle of the afternoon I watch has stopped tracking heart rate and steps. In fact one day I was watching it and I was up to about 15,000 steps around 5:00 p.m. then when I went to go open the app it was showing what I was after my morning walk at 10,000 steps and showed no steps between 11:00 a.m. and 5:00 p.m.. has done this the last two afternoons

0 trux over 4 years ago in reply to Kevinmerasco

Some possibilities that come to the mind are for example these ones:

Your watch is associated with mutiple phones, or with mutliple devices (the later happens very frequently and always unnoticed - the victims are then always persuaded they have only one single account). The topic is addressed in the support document Data is Missing from My Garmin Account After Syncing.
There could be a problem with the storage, and the monitoring file stops recording the date until the next sync, when some old data is recycled and some free room is again available. Remove old Activities, Workouts, and Courses from the device, to make some room.

It could be also some Vivosmart4-specific problem - for that reason you could get much better help from other users of the same model, if you posted to the right forum as Fredrik_Coulter suggested in his post.