This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

My data is not uploading to website but showing in the mobile app

Former Member over 5 years ago

My vivosmart 3s Is syncing to the mobile app and showing my activity, but this is not reflected on the website. I use Garmin express, but no all the data is showing on the Garmin connect website

0 trux over 5 years ago

Have a look at the thread how to synchronize Garmin conect web with garmin conect mobile app? - it looks like the same case.

0 Former Member over 5 years ago in reply to trux

Hi, I've checked this and both Garmin Connect web and Garmin Connect app are using the same user, so unsure why is not showing my activity in Garmin Connect Web

0 trux over 5 years ago in reply to Former Member

Could you share the concerned activity from Garmin Connect Mobile as WebLink, send it to yourself, and then post the link here?

0 Former Member over 5 years ago in reply to trux

I've reinstalled my app and seems to be sharing the information, although my Cardio activity of today is now showing on the app although is recorded in my vivosmart

0 trux over 5 years ago in reply to Former Member

although my Cardio activity of today is now showing on the app although is recorded in my vivosmart

Apparently, your device is now associated with multiple accounts, and a part of the data lands in the other account. Follow the instructions in the support document Data is Missing from My Garmin Account After Syncing to resolve the issue.