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Step counter

Former Member over 5 years ago

Hi, I walked 10km this morning but for some reason my Forerunner 35 didn't log any steps at all although Garmin Connect can see the activity. I'm slightly annoyed as I'm on a 131day streak and don't want to lose it!

0 trux over 5 years ago

Forerunner 35 didn't log any steps at all although Garmin Connect can see the activity

Could you elaborate closer on it? What activity are you speaking about? Running, Walking, Cycling, Strength, or anything else?

0 Former Member over 5 years ago in reply to trux

Hey, yeah as I mentioned, it was walking. Both the watch and Connect have registered the activity but it just had zero steps.

0 trux over 5 years ago in reply to Former Member

Both the watch and Connect have registered the activity but it just had zero steps.

That's possible for example if the arm wearing the watch did not move (for example pushing a caddy, or something similar). Or if the accelerometer of the watch stopped working, but I guess you would see instantly whether it counts steps or not.

0 Former Member over 5 years ago in reply to trux

Yeah I've had it when I've been pushing a trolley or buggy (also annoying AF!) But this was just a normal walk, like I did yesterday, and like I have done every morning since lockdown.

It logged my steps later in the day, around 3k.

0 trux over 5 years ago in reply to Former Member

Go to the page https://connect.garmin.com/modern/daily-summary/2020-06-26/steps, make a screenshot, and post it here, perhaps we can see where the problem is.

0 Former Member over 5 years ago in reply to trux

Thanks, I'm on my phone atm and can't add a screenshot......?

0 trux over 5 years ago in reply to Former Member

I'm on my phone atm and can't add a screenshot......?

You can. For example on Android it is by pressing the Power and Volume down buttons. If on a iPhone, google it up.