This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

My steps count hasn't uploaded

Former Member over 5 years ago

Is there anyway to manually edit my steps count? 7000 plus steps have dissapeared from my steps count and it's gone down to 36 steps which was the step count at 4.00am

Also, my calories have not caluclated corrently. I did 6 hours of swimming today and the calory loss shows in each swim but the totaly calorie loss is way too low.

Top Replies

SteveBlackOldtown over 5 years ago +1 suggested

Since 2 days steps, stairs, sleep.....

are not shown in the app.

All Replies

+1 SteveBlackOldtown over 5 years ago

Since 2 days steps, stairs, sleep.....

are not shown in the app.

0 trux over 5 years ago in reply to Former Member

The watch, fully charged switched to the signal showing it had no power and turned off.

Could be a good reason to contact the support, and ask whether the device should not be replaced.

Good luck with your swim!

0 trux over 5 years ago in reply to SteveBlackOldtown

SteveBlackOldtown said:
Since 2 days steps, stairs, sleep.....

are not shown in the app.

Looks like a completely different problem. Most likely you simply do not have any connection to the phone. Does the app show a green dot on the circle around the watch icon at the top? If not, then you have no BT connection, and you have to fix it first. Have a look at the Sync / Connection Troubleshooting Guide for some tips.