Sync / Connection Troubleshooting Guide

  • The following checklist attempts to cover all possible reasons of failing synchronization. If you encounter connectivity problems, please read it carefully and eliminate one point after the other, not skipping any, even if you think it cannot help. All of the points are listed because they did help other users in the past cases. More tips will be added, if found useful.

Most common way people use for resolving this kind of problems, is uninstalling and reinstalling the application. Sometimes it can help, but often only temporarily, because you usually did not really resolve the true problem. So, although it is also a way how you can try fixing the issue, let us focusing also on other alternatives, and trying to find and eliminate the problem.

  1. A quick fix that works often when the connection gets stuck only occasionally, is toggling Bluetooth off and on, on the phone (swipe down the top status bar to access the BT icon), or (in a more persistent case) forcing the Garmin Connect Mobile app to stop and restarting it.
     
  2. First of all check out whether the latest version of software (firmware) is installed on your watch. If you can successfully connect to the watch with Garmin Express via the USB cable, try whether syncing works at least over the cable, and check also for the latest software update with it. Otherwise, look up the watch software version directly on the device (typically: long-press the Menu button » Settings » About, but it may depend on the watch model), and verify with the support page for your model on Garmin's website whether there is an update available.

  3. The next step to try would be soft reset (typically - holding the Light button for some 20s, until the device shuts down), or powering down and powering up the device. It often fixes weird behavior, especially after firmware updates. Also shut down the GC Mobile app (iOS: swipe it up in the iOS App Switcher; Android: Android Settings » Apps » Connect » Force to Stop), and then restart it. No data, and no settings are being lost, during the soft reset (unlike at the master reset), so no need to worry about doing it.

  4. In the Privacy Settings of your Garmin Connect Web, make sure the options Storage & Processing and Device Upload are enabled

  5. In Device Settings in Garmin Connect Web, verify that the option Activity Tracking is enabled, and also verify whether the option Preferred Activity Tracker is checked in the Device Settings » Activity Tracking.

  6. Check out the Sync Audit on the phone app, and search for any error messages of warnings. You can browse through the history of the audits on the screen GC Mobile Menu » Settings » Device Sync Audit (note the navigation buttons at the bottom of the screen to review also previous reports, and not only the last one)

  7. One of relatively frequent reasons for a stalled syncing is a corrupt FIT file, mostly a file of a recent Activity. Open the storage of your Garmin device over the USB cable in a file manager (such as File Explorer in Windows or File Finder in MacOS), and download the un-synced files from the folder //GARMIN/Activity (the date is used for the file names). Try importing those files by dropping them onto the Import page of Garmin Connect Web. In case some of the files triggers errors during the import, delete it from the device, and try repairing and reimporting the file using the Section Remover of  FIT File Tools (without removing anything), or consult the thread How to repair a .fit file?

  8. In some cases, especially with older devices, full storage may cause faulty FIT files and/or sync problems. Clean up regularly the folder /GARMIN/Activity, making sufficient room for new activities. You can also remove unneeded workouts (//GARMIN/Workouts/), courses (//GARMIN/Courses/), and language text files (//GARMIN/TEXT/)

  9. If the sync seems to be working OK (the circle around the watch symbol closes and the green do appears), but data like heart rate, steps, or activities does not appear on the phone,

    then your device might be misaligned with the GC account. Follow the instructions from the thread Troubleshooting guide for (some) data missing after syncing to resolve the issue.

  10. You sould also try turning off completely both your phone and the watch, waiting a moment, and then turning them back on again. Make sure Bluetooth is on, on both sides.

  11. When you go to the Bluetooth details on the phone (swipe down the top and long-tap the BT symbol), is your watch visible? If not, tap Scan up right. If yes, then in wich section? Available or Paired? If it is in the Available section, follow the installation instructions from you user manual and pair the devices.

  12. Try disconnecting all other BT active devices, such as headphones, etc.

  13. If the Garmin device is already paired with another phone (or a tablet, pc, …), remove the pairing.

  14. Check the menu on the BT screen (on the phone), check the Advanced options, and verify all parameters. On some phones there is an option for clearing the Bluetooth cache. If you find it, use it. If you don't, google it up for your phone model, or use the search function on the Android settings screen.

  15. Try removing the pairing of the watch from phone's BT devices, and re-pairing it from the phone's BT page (unlike what Garmin's User Manual suggests). If it does not help, remove the pairing again and try initializing the pairing from the watch, just like the User Manual tells. Sounds a bit foolish, but there are many users whom it helped.

  16. Verify all application permissions in Android Settings » Apps » Connect » Permissions. Check also other sections of the application page in the system settings. The manufacturer of the phone may have added additional parameters. Check all for any susceptible limitations. The Permissions are also accessible from Garmin Connect menu » Settings » Phone Permissions, they should be all turned on

  17. Try some troubleshooting guides from Garmin Support:
  18. Check the following troubleshooting guide for HUAWEI (should work for Honor and other clones too). It may apply to your phone perhaps too:
  19. Another tip for HUAWEI, although for notifications, may perhaps help for certain phones and syncing too:
  20. And yet more tips for HUAWEI owners: https://thedroidguy.com/fix-huawei-p30-bluetooth-connection-problems-bluetooth-not-working-1104602

  21. Another HUAWEI owner reports that disabled GPS location service caused troubles with the GC synchronization 

  22. If you skipped the previous points, thinking it did not concern you, check out (on your phone) battery saving parameters, mobile data permissions or saving settings, and lock screen settings - all of them can hinder the communication in some cases (for example disabling the Bluetooth communication at low power, blocking web access when on mobile data, blocking the Garmin Connect background process when the screen is locked,...).

  23. On some phones (namely reported on several SAMSUNG models), you may need to reset the network settings, typically under Settings » General management » Reset » Reset network settingsPlease note you'll loose all network settings for wi-fi and Bluetooth a will have to re-do them. (source)

  24. Samsung Galaxy S21 / S201 Ultra phone owners report a lot of problems with BT disconnections in general (not only with Garmin products). The phones seem to suffer from conflicts between the WiFi and BT. Try turning the phone's WiFi off to see whether it is your case too. If it helps, then try using a 5GHz WiFi instead of 2.4 GHz. Report the issue to the Samsung Support. (source 1, source 2)

  25. Google Pixel (and many other Android brands) cope with BT connectivity problems because of the battery optimizing feature called DOZE. Read more on the topic, and on the way to disable it:
  26. Google Pixel owners report serious BT problems with some OS versions, telling an update to v13 fixed it (at the time of writing v13 was in the beta phase). Otherwise, turning off the WiFi on the phone, allows using BT correctly. See the threads Does Garmin Connect work with Android 12? and Instinct 2 (Solar) constantly disconnecting and connecting till phone restart (Pixel 6 Pro) for more details.

  27. Enabling the new "Gabeldorsche Bluetooth stack" option in the developer options of the phone fixed the BT connectivity problems too, on some phones at several users.

  28. App Overlays (i.e. Skype, FB Messenger, WhatsApp, etc. use them) may pose a problem on some models of phones, as reported in this thread. Read the thread if you do not know what App Overlays are, or when you want to learn how to disable them.

  29. Check the changelog of the last OS update of your phone, or contact their support to find out which of the changes of their software could have led to this outcome.

  30. If nothing helps and you know the previous version of Garmin Connect Mobile worked all right, consider installing an older version  from an APK archive. There are several unofficial APK archives available on the web (for example here). Use on own risk - there is no guarantee from Google or from Garmin that those files were not modified by a 3rd party (though I have only positive experience with the mentioned website)  

  31. And of course, if nothing of the above helps, and you did not do it yet, then contact your local Product Support - they may be able to give you additional hints, or may be able to analyze the logs on your device, and find the culprit.

Happy Syncing!

  • Connecting Vivoactive 4s to the Garmin Express app is not successful for me- the message is that your servers are busy.

  • I reported this issue two years ago. I never got to solve the issue, but just continued to use my Garmin watch. Now I have experienced the same issue again. Last saturday I have 13629 steps on my forerunner 920XT.

    In Garmin connect it synced 9653 steps. I did not notice this before the day after, it looked like the sync between watch and phone had stopped, I had to restart my phone to get the sync running again.

    Is it possible to resync this day, or maybe delete the steps and resync just the steps? 

    I had a streak of 320 days in a row with over 1000 steps, and this was "ruined" by this "glitch".

    From the sync statistic after rebooting phone:

    ---GCM App Version---
    4.52

    ---Timestamp---
    Sun, Mar 20 2022 @ 10:46 PM

    ---Garmin Device Info---
    [device information] unit id: 3902623106, product number: 1765, software version: 1020, device name: Forerunner 920

    ---Android Device Info---
    OS: Android
    Ver. Release: 12
    Ver. SDK: 31
    Ver. Codename: REL
    Locale: nb_NO
    Manufacturer: samsung
    Brand: samsung
    Model: SM-G781B
    Device: r8q
    Display: SP1A.210812.016.G781BXXS4DVB1
    Hardware: qcom
    Host: 21HHAF08
    ID: SP1A.210812.016
    Product: r8qxeea
    Radio: G781BXXS4DVB1,G781BXXS4DVB1
    Serial: unknown
    Tags: release-keys
    Type: user
    User: dpi
    Board: kona
    Bootloader: G781BXXS4DVB1
    Supported<br/>ABIs: arm64-v8a<br/>armeabi-v7a<br/>armeabi<br/>

    ---Sync Info---
    ******************** SYNC RESULT ********************
    Upload Status=SUCCESSFUL
    Download Status=SUCCESSFUL (No item to process)
    Time Sync Status=SUCCESSFUL
    Overall Sync Status=SUCCESSFUL
    Origin=5037_SYNC_REQUEST_MESSAGE__VISIBLE_IF_FILES
    *****************************************************
    UPLOAD:
    LISTED (Supported=[4, 32]; Uploadable=[FIT_TYPE_70, FIT_TYPE_72, GPSData, ErrorShutdownReports, FIT_TYPE_41, FIT_TYPE_52, KPI, FIT_TYPE_44, FIT_TYPE_32, FIT_TYPE_35, FIT_TYPE_57, FIT_TYPE_68, FIT_TYPE_58, FIT_TYPE_28, FIT_TYPE_38, FIT_TYPE_49, FIT_TYPE_9, FIT_TYPE_4, FitnessHistory, IQErrorReports, BLELogs, GOLF_SCORECARD, ULFLogs]) { listed=940ms }
    - 21 (80/ACTIVITY/13138B): ARCHIVED { extracted=12865ms posted=661ms archived=95ms }
    - 25 (80/ACTIVITY/80664B): ARCHIVED { extracted=73940ms posted=990ms archived=70ms }
    - 39 (80/MONITORING_B/3215B): ARCHIVED { extracted=3737ms posted=2125ms archived=71ms }

    #Auto Upload=true
    #Types=[4, 32] | [FIT_TYPE_70, FIT_TYPE_72, GPSData, ErrorShutdownReports, FIT_TYPE_41, FIT_TYPE_52, KPI, FIT_TYPE_44, FIT_TYPE_32, FIT_TYPE_35, FIT_TYPE_57, FIT_TYPE_68, FIT_TYPE_58, FIT_TYPE_28, FIT_TYPE_38, FIT_TYPE_49, FIT_TYPE_9, FIT_TYPE_4, FitnessHistory, IQErrorReports, BLELogs, GOLF_SCORECARD, ULFLogs]
    *****************************************************
    DOWNLOAD:
    BROWSED (No item to process; No downloadable items found for the supplied bit mask (137823)) { browsed=248ms }

    #BitMask=137823

  • My vivoactive 4 has a issue with syncing, pairing to be exact. I can’t get it to sync with my phone. It just won’t. My phone says that the device was found, but then it says it can’t complete the setup.

    Before, I reseted the watch to factory because I got the instinct solar. I wanted to reconnect but then that, ( paragraph above) issue happened.

  • I have this issue with my Vivomove style. I have a Samsung Galaxy A32. Every now and then (approximately 2 times a day) the watch refuses to sync with my phone's Garmin Connect. 

    I found a quick way to correct it. All I need to do is connect the watch to the power cable. The watch momentarily disconnects from the phone and when it reconnects everything  syncs fine again. Turns out the we need to do a soft reset but since my watch doesn't have a dedicated button I need to use the power cable. 

    If Gramin updated the software to include a soft reset to the watch it would solve the issue otherwise I'll need to take along a power cable, adapter/PowerBank along to do so. The hard reset option is too cumbersome having need to reconfigure the watch setting everything.

  • You can as well just stop and restart Bluetooth either on the phone or on the watch. You can even define a hotkey for that, to make it quicker. No need to walk around with the cable.

  • Garmin is not picking up my strength training 

  • That doesn't work on my vivomove style. 

  • I found out I can fix synch issue for a while by app Serial Bluetooth Terminal. When I try to connect to my watch by terminal then it throws error but Garmin Connect then start synching.