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Sync issue - finix5 with connect for android

Former Member over 5 years ago

Hello Garmin,

I am unable to sync my activities with connect. I have samsung s9.

Did delete connect and reinstalled. Still same issue.

This started happening after mar 12th after a software update for my mobile.

Help please ....

Thanks,

Gurinder

0 trux over 5 years ago

Try the following troubleshooting guide. Especially have a look at #14 - it helped several Samsung phone owners after an update, though if it does not help, make sure to test all the other options too.

https://forums.garmin.com/apps-software/mobile-apps-web/f/garmin-connect-mobile-andriod/212786/fenix-5x-plus-not-connecting-to-galaxy-s10-after-sw-update/1001843#1001843