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Spotify CIQ App not working correctly

We are investigating reports that the Spotify CIQ App not working correctly and we are wanting your feedback. Please provide some details about what is occurring when you try to use or setup the Spotify Connect IQ App. Below are just a few questions we would like answered.

What is happening? (e.g. failing during setup, sync failure, playback failure, etc.)
What kind of phone are you using?
What kind of headphones are you using?
What Garmin Device do you have?
When was the last time Spotify worked correctly?
Does the problem only happen with a specific Audio File?
Are you using Public WiFi? (Using a Wi-Fi Device on a Captive Portal)
What software version is on your Device?
Do you have a vivoactive 4 (Hero Series or Saga Series) device?

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0 3707068 over 3 years ago in reply to 6811242

I have given up waiting!!! I've sold it and got another non Garmin watch. So happy to not be frustrated with it now.

0 Tim over 3 years ago

any update on this? There are many of us waiting for a 'fix' or some sort of solution! It's very frustrating to have spent good money on a product that was designed to allow users to listen to music on the move... and we can't!

0 7793369 over 3 years ago

It's crazy to me that this has been a known issue for over a year and with all of the updates they still haven't fixed it. I get a software update about once a month and always hope that it will sort this out. When I first got the watch in June 2019 it worked like a charm and never had this issue.

Please GARMIN fix this. So annoying and will keep me from upgrading my watch or recommending that anyone buy your products. This is basic functionality.

0 Tim over 3 years ago in reply to 7793369

Totally agree with this whole comment. It's got to the stage where I am thinking of boycotting all Garmin products until this is fixed once and for all!

0 Tim over 3 years ago in reply to 3707068

Which watch did you end up going for? I run almost everyday and need a replacement ASAP

0 artpera over 3 years ago

Garmin forerunner 645 music, still have the same problem and no fix at all from you. I cannot connect to spotify.

0 artpera over 3 years ago in reply to artpera

Garmin forerunner 645 music, I would like to have a replace of my watch, still can't sync my music from spotify.

0 8602201 over 3 years ago

Sigue habiendo problemas de sincronización

0 8770777 over 3 years ago

Tengo un Forerunner 245 con la versión de software 5.50 (7de00b3) y un móvil OPPO a53s. Lo que me pasa es que cuando estoy escuchando una canción es Spotify el control de música solo me sirve para subir y bajar el volumen, pero no puedo pasar de canción ni me funciona el play y el pause. Creo que hace un par de semanas si que me funcionaba.

0 8856529 over 3 years ago

No me deja cambiar de canción, ni pausar ni nada! Tengo el Bluetooth prendido del reloj y celular. Uso el Samsung a 50. Ayuda plis!