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Garmin Pay Vivoactive 4 not connected after update

Former Member over 5 years ago

I recently bought the Vivoactive 4 and am now trying to set up Garmin Pay and add a card via the Connect app. However, when I open in Connect Garmin Pay I get the message that the Vivoactive 4 is not connected and that a software update is needed. My vivoactive runs the latest version, the Connect app is up-to-date and it simply synchronizes my activities. I have already uninstalled and re-installed the Connect app, but that didn't help. Cache of the app thrown away, vivoactive added again in Connect. All in vain.

Anyone any suggestions?

0 5288310 over 5 years ago

I have the same, I noticed that if you restore your watch to factory settings and run the entire setup again it's working. BUT if you restart your watch then problem came back. EDIT: it's even worse, I closed the app, open it again and the error is back

0 trux over 5 years ago in reply to 5288310

Try the troubleshooting tips for sync problems in the following tread - it is often a problem of the phone settings:

https://forums.garmin.com/apps-software/mobile-apps-web/f/garmin-connect-mobile-andriod/212786/fenix-5x-plus-not-connecting-to-galaxy-s10-after-sw-update/1001843#1001843