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Trouble connect with my vivosmart 4

Former Member over 5 years ago

The app has not been working with my phone for the last couple of days, I accidentally removed the wrong device and now can not connect back to the app.

0 Former Member over 5 years ago

My vivosmart has been struggling to sync with my app also. Very frustrating. Started suddenly two days ago

0 Former Member over 5 years ago in reply to Former Member

Still have not been able to connect. Getting very frustrated with this. I am not sure if the issue is with the phone or the app.

How do we fix this?

0 AMcGrath over 5 years ago

My wife and I are both having this issue. It started the days ago for her, two days for me. Were have tried restarting the devices and phones, pairing and unpairing, reinstalling the app but none of this has worked.

0 trux over 5 years ago in reply to Former Member

Make sure you tried all the troubleshooting guides and tips listed in this thread

0 Former Member over 5 years ago in reply to trux

Already tried that the first time the issue happened and it worked for 1 day and since then it has yet to work again.

0 trux over 5 years ago in reply to Former Member

Already tried that

What exactly did you try? There are multiple tips. If you lose the connection after a few days or a few hours, then it likely means that the phone shuts down the app, or the BT connection - for example due to too aggressive battery optimizing options, or lock screen options, etc. All this is addressed in the previously linked thread. Have you really read and followed all of those hints, or did you stop at the first one?

0 Former Member over 5 years ago

Of course I did follow all the steps.

Turns out there is a known problem with the app it self and they are working on a fix. What they suggest to use in the meantime is Garmin Express on your computer.

0 trux over 5 years ago in reply to Former Member

Turns out there is a known problem with the app it self and they are working on a fix.

Where did you hear that? I use the app since months, and do not experience any disconnections, at all.

0 Former Member over 5 years ago in reply to trux

Just finished dealing with Garmin contacts and I was told this. There seems to be more of an on going issue. I had the vivofit for 6 years and never had this much of a problem. Since I have gotten this new tracker, the issue has persisted. The issue has nothing to do with it not connect to the device. It is an issue with the app it self. I do not know if it is a particular device that this occurs with. They did not give me that much detail. But was told they were working on a fix and hope to provide me with an update within the next week.

0 trux over 5 years ago in reply to Former Member

The issue has nothing to do with it not connect to the device.

I do not understand then. When the connection of your watch to the app is not an issue, then what is the problem? In the opening question, and even in the title you wrote you can't connect, and now you tell the issue has nothing to do with the connection. I am confused