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MTB Jumps data totally different in mobile app to web for same ride?

Tried my new Edge 830 at the weekend. did a few jumps to test that functionality. See screen shots below for differnce in data. I would suggest mobile app has a bug as the web site looks more realistic for the little jumps I did.

0 trux over 5 years ago

If you are sure that the shorter distances as shown on GC Web are correct, then it looks as if a meter-to-feet conversion was incorrectly applied to the numbers on GC Mobile, despite the values already being in feet. It would be interesting to see whether it happens also when you select meters for units both on the device, and in GC user profile. It looks indeed like a bug, but I would verify whether there is not some incosistence between the unit settings on the device and the user profile, though it should work identically on both apps anyway.

You should report it to the Garmin support, since here it risks not to be spotted by anyone from Garmin.

0 Mad_Pierre over 5 years ago in reply to trux

Good point about checking it when set to metres. Will have to try that... but defo wrong for feet. I will see if I can find where to report to Garmin?

0 trux over 5 years ago in reply to Mad_Pierre

Mad_Pierre said:
where to report to Garmin?

Unfortunately there is no interface for reporting bugs, so just contact the support. In some countries they have call centers, otherwise I think they also use Twitter and email. You shoiuld find the contacts relevant to your country on the respective national version of https://support.garmin.com/

0 Mad_Pierre over 5 years ago in reply to trux

I've done it via the email form thingy for UK. Will see what response we get?

0 Mad_Pierre over 5 years ago in reply to Mad_Pierre

Just checked and the stats on the device match the mobile app

0 trux over 5 years ago in reply to Mad_Pierre

Mad_Pierre said:
Just checked and the stats on the device match the mobile app

And do you actually know which app is right? You wrote that the web app was right, but the jumps around 10 ft, as shown on the phone, seem to be quite plausible to me. For Garmin, it would be important to know which side needs the fix.

0 Mad_Pierre over 5 years ago in reply to trux

Not really? They have the raw data. Looks to be a simple speed and time used to calculate distance formula? Speed and distance data matches on both (time rounded up on mobile) so they just need to check the maths on both and see which is right.

0 Mad_Pierre over 5 years ago in reply to Mad_Pierre

I'm just assuming I'm crap at jumnping ;)

0 Mad_Pierre over 5 years ago in reply to Mad_Pierre

Maybe I am better than I thought this online calculator suggests teh web is the wrong calculation: https://www.calculatorsoup.com/calculators/math/speed-distance-time-calculator.php

0 Mad_Pierre over 5 years ago in reply to Mad_Pierre

https://www.instagram.com/p/B7ytnCxHEFo/ first jump on this clip was recorded as about 10 - 12 ft (not sure exactly which jump in data it was as did it a few times). Wheelbase of bike is about 4ft for reference. Looking at front wheel take off to landing distances maybe I am erring towards web data being wrong....