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Can't connect to my Samsung s10e after Android update

A few days ago I bought Vivoactive 4, it was working ok and always connected to the phone. 2 days ago it just stopped working, the only thing that changed was the Samsung system update.

Phone finds the watch but on the screen 'Completing setup of your Vivoactive' it stuck forever.

Anybody having a similar experience?

Top Replies

veverinho over 5 years ago in reply to 1450232 +4 verified

So FINALLY I found the solution in this article video: https://thedroidguy.com/fix-galaxy-s10-bluetooth-connection-issues-1103152

For me help to delete Bluetooth data in Apps - Show system apps - Bluetooh…
trux over 5 years ago in reply to veverinho +1

Well, perhaps there are some new security settings in the updated OS version of your phone. Try entering BT settings, hitting the tripple dot icon, selecting Advanced, and checking if there are not some…

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0 trux over 5 years ago

Did you check all permissions in GC Mobile Menu » Settings » Phone Permissions?

0 veverinho over 5 years ago in reply to trux

I did. I even tried to reinstall the app, reboot both devices

Connection with other phone (Google Pixel) is working.

0 trux over 5 years ago in reply to veverinho

Another tip, but probably a wrong one too, since you tell it is working with another phone. But perhpas it influences only the install and other functions requiring upload, so it is worth of trying:

Verify the option Device Upload in https://connect.garmin.com/modern/settings/privacySettings

0 veverinho over 5 years ago in reply to trux

Device Upload is in the state 'Enabled'

0 trux over 5 years ago in reply to veverinho

and when you enter on the phone Bluetooth details, is the watch listed among the paired devices, unpaired ones, or not at all? Did you follow all the instructions from your watch manual about pairing the watch with a phone?

0 veverinho over 5 years ago in reply to trux

I can see it within 'Available devices'. If I click on it, it change to status 'Pairing...' and nothing really changes it stays in the Available devices'. And if I go to Garmin connect the last screen from my original post changes to 'Pairing failed'.

0 trux over 5 years ago in reply to veverinho

And did you follow the pairing instructions from your watch user manual? I found for example these ones for Vivoactive: https://support.garmin.com/en-NZ/?faq=PbNRvb5ecA2efGPRIKCLu9

0 trux over 5 years ago in reply to trux

... and BTW, if your watch is currently connected to the other phone, it may not connect to this one, so make sure you turn off Bluetooth on the other phone, when attempting to pair or connect this one.

0 veverinho over 5 years ago in reply to trux

Yes I followed these. It was working before the update without any problem.

0 veverinho over 5 years ago in reply to trux

Yeah sure, I just tried with other phone and even remove watch again to avoid any problems.