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Can't connect to my Samsung s10e after Android update

veverinho
over 5 years ago

A few days ago I bought Vivoactive 4, it was working ok and always connected to the phone. 2 days ago it just stopped working, the only thing that changed was the Samsung system update. 

Phone finds the watch but on the screen 'Completing setup of your Vivoactive' it stuck forever. 

Anybody having a similar experience?

  • +1 over 5 years ago in reply to veverinho

    Well, perhaps there are some new security settings in the updated OS version of your phone. Try entering BT settings, hitting the tripple dot icon, selecting Advanced, and checking if there are not some new settings that could interfer with the pairing. Also, if you happen to have activated the Developper section in Android settings, make sure there is nothing activated that could influence the BT pairing. Try googling the BT pairing problems together with the new OS version that you currently have. I won't advise asking the Samsung support, since that would be probably worse than with Garmin's support, but that would be a possibility too.

  • 0 over 5 years ago

    There is a problem with the last update of the software. For me the sync also stopped working (Vivoactive3 and Samsung 7 Edge). It was fine untill tha last update. Now. I have to unpair/pair the device every time I want to sync the data. I see that lots of people have the same issue. Intresting that no one from Garmin or tech support is saying anything. Very bad customer support!!! There is no way to contact them directly and they are not replying on e-mails, chats, comments, reviews....thinking about returning this device because of that.

  • 0 over 5 years ago in reply to 1450232
    1450232 said:
    There is a problem with the last update of the software.

    Or with something else. For the great majority of users it continues to work just fine, so I would try first localizing the problem on my own side, if it happened to me. Trying all tips given here, and in other similar threads, trying to sync by the USB cable, trying to sync to an alternative phone, would be certainly my first steps

    1450232 said:
    Intresting that no one from Garmin or tech support is saying anything.

    I'd not expect Garmin support telling anything on the user forum. Did you try using the support function in the help of Garmin Connect? Did you try finding the phone number of their support call center? 

  • 0 over 5 years ago in reply to trux

    I tried everything on my side. From rebooting the phone and rebooting the watch. Not working - the watch keeps loosing connection with the App. Everything was fine untill last update - I think this is quite clear where is the issue. 

    Regarding the tech support - why should they not reply on the user forum? If they see an issue this would be normal. It's not here only to give us the opportunity to talk to each other, it's here for them as well to see what are users talking and is there anything they can improve. But I also contected them through e-mail, leaft a comment on the app store, tried to "chat" with them...nothing....

  • +1 over 5 years ago in reply to 1450232

    So FINALLY I found the solution in this article video: https://thedroidguy.com/fix-galaxy-s10-bluetooth-connection-issues-1103152

    For me help to delete Bluetooth data in Apps - Show system apps - Bluetooh - Delete cache and data.

    Hope you will find your solution as well.

  • 0 over 5 years ago in reply to veverinho

    Nice! Cleaned the cache, now its working!