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Cannot Connect Fenix 5 Plus with Android 10..

Former Member
Former Member over 5 years ago

I lost connection between my fenix 5 and my Pixel 2XL few days ago and haven't been able to reconnect since.. did reset the app, watch, removed device from Bluetooth etc.. any one else experiencing this? 

  • Former Member
    0 Former Member over 5 years ago

    Yep, experiencing the same thing but with Samsung S9 phone.  Was working until i did an upgrade on my phone and now not syncing. 

  • 0 over 5 years ago

    I'm seeing the exact same thing with my Fenix 5 plus not pairing with my Pixel 2XL on Android 10. I've done all the things you've done and have even tried installing older versions of Garmin Connect but nothing works Disappointed

  • 0 over 5 years ago in reply to 2488801

    Same thing here! Any progress on this one?

  • Former Member
    0 Former Member over 5 years ago

    Same here with me on Samsung S9+.

    I had the problem a month ago. 

    Any feedback from the brand ?

  • Former Member
    0 Former Member over 5 years ago

    Same here with me on Samsung S9+.

    I had the problem a month ago. 

    Any feedback from the brand ?

  • 0 over 5 years ago

    Remove the watch from bluetooth devices on the phone and start sync over. That's helped me.

  • Former Member
    0 Former Member over 5 years ago

    Update: After I removed the device from Bluetooth, restarted both the phone and watch ( imp ) and tried reconnecting and it worked

    Have you tried turning your device on and off again yet? - the universal solution to all tech problems 

  • 0 over 5 years ago in reply to Former Member

    Eventually I managed to get it fixed:

    - removed Garmin watch from Bluetooth

    - disable Bluetooth on watch & phone

    - shut watch phone

    - shut down watch

    - startup phone

    - enable phone Bluetooth

    - startup watch

    - enable watch Bluetooth

    - in Garmin Connect -> add new device

    - on watch -> pair phone

    - repeat until it works (for me, this was 3 or 4 times). 

    - follow connection procedure through the Garmin Connect app

    Why it suddenly worked, I don't know, but it did. A had some variations with disabling Bluetooth before shutting down the phone/watch or just restarting the phone/watch directly. The version that eventually worked, is the process described above.

  • Former Member
    0 Former Member over 5 years ago in reply to 4080133

    My Fenix 5 Plus suddenly didn't connect to my Android phone anymore. I removed the watch from my Garmin Connect app, and tried to add it again. But that kept failing, until I tried this:

    - Remove the watch from the Connect app on my phone (as done above)

    - Forced the Connect app to stop

    - Rebooted my phone

    - Rebooted my watch

    - Added the watch (the normal way) in the Connect app

    Before that, I tried several other ways/options, even the rebooting. I guess it now worked because of the 'forced stop' of the Connect ap on my phone.