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My fenix 5 s plus loses connection with Samsung Galaxy s10. Rebooting both gadgets doesn't work. I have to pair watch and phone everytime (2-3 times a week) which is annoying. I tried to reset both devices, reinstall garmin connect. Nothing works.

My fenix 5 s plus loses connection with Samsung Galaxy s10. Rebooting both gadgets doesn't work.
I have to pair watch and phone everytime (2-3 times a week) which is annoying.
I tried to reset both devices, reinstall garmin connect. Nothing works.

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0 diigii over 5 years ago

Just started to experience the same. In my case the Garmin Connect looses the watch (fenix 5 plus) 2-3 times a day. I have to add watch again each time. Rebooting the watch or phone doesn't solve the problem. Another thing i started to experience(at the same time) is huge battery drain today night it ate ~60% of battery, in the morning watch wasn't connected to connect. Until ~2 days ago everything was working perfectly fine.

0 SebastianF over 5 years ago

I experience the same with my Forerunner 645 Music. After binding the watch to my S10 it works for some hours and then looses the connection again.

0 5189755 over 5 years ago

Same just started happening for me. Just after Samsung's latest update had been installed.

Right now I can't even get them to pair again...

0 1732680 over 5 years ago

Same here. Samsung Galaxy S9 and Garmin vivoactive 3 Music. Watch disconnects multiple times a day and will not reconnect. Have to remove it as garmin device, unpair as bluetooth device and add manually every time and even then it works after multiple attempts (up to 10 tries, because it almost always fails on "Completing setup on your..." step). Worked fine for months, started two days ago.
With help of support tried everything: watch update, reset, manual pairing, app reinstall, cache/data delete, but nothing helped. Decided to completely wipe (factory reset) phone, after that connection seems to be stable for last 24 hours. (will update this post if something changes)

0 Str0ntium over 5 years ago

My 5s plus has had issues with random disconnects on my S10+ since day one of the phone (March 8th). It was rock solid for months on my previous phone running Oreo. I believe it has something to do with Pie and the new Bluetooth version. Besides spotty connectivity, the range is severely decreased. Many others are mostly complaining about Android Auto and headset BT issues since Pie first released.

Have been pulling my hair out trying to figure out if it's the watch firmware, phone firmware, or Connect app or any combination of the 3. Updated Connect app to the July 30 version and the connection seems much more stable, although it's only been a week or so.

Would be useful if everyone would list their watch model, android security patch level, watch firmware version, and Connect app version.

Still on Feb. android security patch due to other issues with Samsung's releases, watch firmware is 7.6, Connect app is 4.21.1

0 6304079 over 5 years ago in reply to 1732680

I am having the exact same problem with my Vivoactive 3 music and a Pixel 3a. Repeatedly loses the BT connection and I have to manually reconnect them each time. Additionally, I am seeing an increased battery drain over the last few days. Prior to last week I have had no trouble with the vivoactive staying connected and synching. I hope Garmin is really looking at this issue.

0 SebastianF over 5 years ago in reply to Str0ntium

Samsung Galaxy S10+ SM-G975F, Android Update 01.07.2019, Connect Version 4.21.1, Watch Software 6.20

0 2858294 over 5 years ago

Lo mismo con vivoactivi HR se desconecta de bluetooth y tienes que estar vinculado con el código

0 Ramuller over 5 years ago in reply to 1732680

Any updates? It's a nightmare with my 945

0 Cesarious over 5 years ago

Same issue here, any idea of what else to try? (besides the usual reinstall, reboot, re-pair, etc)

Thanks!