Related
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Connect won't talk to MyFitnessPal since disastrous Connect update/crash/delete/reinstall/delete again/reinstall again

Notne
over 5 years ago

So frustrating, Garmin sends out a faulty update and now things suck.

I noticed that though today's activity did sync from my watch and appear on Garmin Connect, it didn't get sync'd with MyFitnessPal and so there were no "Exercise Calories" that appeared in MyFitnessPal (MFP).

I tried to sync to MFP through Connect, but it said, "Linking accounts failed, CANCEL or TRY AGAIN"  when I pressed the Link Account big button in Connect.

Prior to the disastrous update, it all worked fine.

I cleared the cache on MFP. Before I clear the data and/or uninstall MFP (I have years of data there I don't want to lose, and besides, what a pain in the neck to set everything up again in a 2nd app (MFP) like I had to do when I deleted/reinstalled Connect) - any ideas please?

Thanks - 

  • 0 over 4 years ago in reply to Former Member
    yes, disconnected the MFP account from the GC before deleting it. and couldn't find where to connect

    On the same place where you disconnected it in the old account Wink

    Find some detailed MFP troubleshoting instructions for example here:

    MyFitnessPal - Troubleshooting 

  • Former Member
    0 Former Member over 4 years ago in reply to trux

    well i disconnected mfp from the apps tab on the webpage. and when i try to re-connect it just fires up GC and the only option is re-connect (to the old account)

    am i being dim and missing something?! will check out the trouble shooting but the problem seems to be that i need garmin to forget the old account and connect to a new one and i can't see where to do that. as the only option is reconncect.

    thanks for your help though trux

  • Former Member
    0 Former Member over 4 years ago in reply to Former Member

    just checked that link, yes seen that and hasn't answered the question

  • 0 over 4 years ago in reply to Former Member

    I believe there is OAuth running on the browser. You need to be able to click on Connect to MyFitnessPal

    Accept the privacy agreement, then be able to see the popup requesting your myfitnesspal Username and password, otherwise it may be going to the wrong account, without any user input.

    In order to get this to work for me, I used Firefox rather than my typical Edge Chromium.

  • Former Member
    0 Former Member over 4 years ago in reply to seilogramp

    YES! got it, thanks both for the replies. I actually did it in the GC app in the end under settings partner apps and that allowed me to specify the MFP account to log in to. But basically as you suggested seilogramp.

    i suspect that's may be what you were suggesting trux but i was doing the wrong thing. thanks again

  • Former Member
    0 Former Member over 4 years ago in reply to Former Member

    i guess now i will find out all the reasons people moan about the sync between these 2 apps - it is already syncing from MFP to GC but not the other way.

  • 0 over 4 years ago in reply to Former Member
    it is already syncing from MFP to GC but not the other way.

    And what happens when you click the link Sync Now on the page Calories In/Out of Garmin Connect?

  • Former Member
    0 Former Member over 4 years ago in reply to trux

    it syncs from MFP to GC but doesn't sync the other way

  • Former Member
    0 Former Member over 4 years ago in reply to Former Member

    MFP still thinks i only burnt 47 calories from exercise yesterday which came from the iphone step count. it hasn't updated that or sync-ed with my exercise from GC