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Cellphone doesn`t sync messages with Earthmate

Hi, my cellphone is a Samsung Note 8 with software version android 9, and I have been noted that when I receive a message in my Inreach device some times, just some times, I can see it in my cellphone or when I send a message (using the app) in my cellphone apparently it's still with out be sent even though have be sent! That's mean the device, most of the times, its not synchronized with my cellphone. I have installed the app several times but the problem continues. Could you give me some advice? 

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  • > Could you give me some advice?

    I've found contacting Garmin support to be the most effective way to resolve issues of this sort.

    These forums can be a great way to get help from other users, but Garmin employees rarely participate.

    -- Pete

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  • > Could you give me some advice?

    I've found contacting Garmin support to be the most effective way to resolve issues of this sort.

    These forums can be a great way to get help from other users, but Garmin employees rarely participate.

    -- Pete

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