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Purchased watch face was suddenly deinstalled and I have to purchase it again!

jwunderwaldt

Hello,


I purchased the watch face Garmin All Stars – tactix 8 Delta 010-D2265-30 for my tactix 7 AMOLED.

After two days the watch face was deinstalled (dont know why???). Now I should purchase it again to install it.

Please help!

Thank you!

  • 0

    It happened to me with two watch faces: one was from Garmin. Support washes their hands of it and tells me to contact the developer; the developer tells me that Garmin handles payment management and billing, so I’m stuck in an absurd loop.

  • 0

      I see you have been working with support already and this is currently being processed/reviewed. Please continue to communicate with them regarding the status of this. 

      It looks like you were also working with support and they last provided the following troubleshooting to restore the purchased content from CIQ: 

    Follow these steps to manage and restore your content:
    1. Reinstall from the Connect IQ App
    • Open the Connect IQ Store app on your mobile phone.
    • Make sure you are logged in with the same email address as your Garmin Connect account.
    • At the bottom, tap on My Content or Storage Management .
    • Look for the app, widget, or watch face you previously purchased.
    • If it appears as purchased but not installed, simply click Install or Download . 
      2. Sync your watch
      Once you have requested the installation in the mobile app, the content will be automatically transferred to your device: 
      • Open the Garmin Connect app (not the Connect IQ one) on your phone.
      • Check that your watch is connected and properly synchronized.
      • Wait for the process to finish; the new watch face or app will appear on your device after a few moments.
        3. Incident resolution (In-app purchases)
        If you purchased a watch directly from the app and after changing watches or resetting the device it is not recognized:
        • If you paid through Google Play or the Apple App Store: The purchase is linked to your mobile app store account (iOS or Android). Make sure you use the same Google or Apple account on your phone for the automatic restore to work. 
        • If an activation code is required (Independent Developers): Some third-party developers send an activation code via email. If you factory reset your watch, you may need to contact the developer directly through the app's listing in the Connect IQ store, providing your email address and device ID number.

        **