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Nothing will install or update from the connect store

So trying to put a new watch face onto my watch and nothing will install. When I try to update connect store iq it will just get stuck on install and not progress any further or some times it will say to install or update again. Honestly the most useless watch/app I've ever bought. I've tried clearing catch history and reseting the watch also deleted the app and reinstalled yet still nothing works. Can anyone from garmin help? Or shall I return the watch as its faulty ?

0 trux 7 months ago

4130024 said:
Can anyone from garmin help?

You can try contacting them through https://support.garmin.com

Otherwise you can also install CIQ apps from the web store at https://apps.garmin.com using the USB cable and Garmin Express. And many current watch models can access the CIQ store directly, without using the app.

0 yukosteel 7 months ago

I have same problem and nothing helps. Tried hard reset, tried deleting all apps =, but now nothing can be installed on Venu SQ 2 : (((((

0 2788120 7 months ago

same here can't update or install watch face :(

0 9395662 7 months ago

Me too!!! So frustrating!!

0 9395662 7 months ago in reply to trux

Can Must Haves be deleted?

0 yukosteel 7 months ago

I've contacted Garmin Customer Support through Chat on Sunday, and to my positive surprise - they responded and helped me to file details of the problem, including video and collected logs from Android Connect and Android Connect IQ Store. Engineers are working on solve this problem, so I'll wait until they provide a fix. So far my Venu Sq 2 is "nullified" to only default apps.

BTW, can someone clarify - when you purchased your Garmin smartwatch, did you have Garmin IQ Store among default factory provided applications, or is it something you installed from the Connect IQ on phone?

0 yukosteel 7 months ago in reply to yukosteel

IDK, if it was already working earlier today, but just tried now and all is back to working shape - any watchface and app can be installed again on my Venu Sq 2, so looks like Garmin engineers solved problem.

0 PALLAS314 6 months ago in reply to yukosteel

now it seems this problem was relaunched...