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Uploading Twice

Former Member over 9 years ago

When I connect via USB with my forerunner 110 it uploads the run twice. This just started with in the last couple of days. Any ideas why?

0 EXPRESSCUSTOMERCARE over 9 years ago

godsmackrox

Express should not upload to Connect any Activity that has already exists. I looked at your account and didn't see any duplicates. Are you deleting them? Can you leave one there next time this happens then let us know.

Curt

0 Former Member over 9 years ago

yes I have been deleting them. I will leave the next on up there.

0 EXPRESSCUSTOMERCARE over 9 years ago

Since your on the Express forum I assume you are using Garmin Express to sync your Forerunner 110? I would like to verify that you are not uploading straight from the watch through a web browser to Connect and that the Forerunner 110 is added to Garmin Express. Please make sure it is up to date.
How do I update Garmin Express?

Thank you,
Curt

0 Former Member over 9 years ago

Yes I am using Garmin Express through my computer. I just uploaded and activity and it did it twice again. All of my systems are the latest upgrades.

0 EXPRESSCUSTOMERCARE over 9 years ago

godsmackrox

I can see the duplicate activities on your account and they are definitely identical. Have you checked the Garmin/Activities folder on the device to see if the activities are identical there?

Jason

0 Former Member over 9 years ago

There is only one listing in the activities list

0 EXPRESSCUSTOMERCARE over 9 years ago

godsmackrox

I sent you a PM.

Jason

0 EXPRESSCUSTOMERCARE over 9 years ago

godsmackrox

Thank you for sending the logs. I will need to create a case for this issue as I have confirmed that Garmin Express is only uploading the file once so it appears to be duplicated in Garmin Connect. Can you please try removing the device from Garmin Express and Garmin Connect and then add it back again? Let me know if the problem still persists.

Jason