About once a week there are issues with my vivofit syncing to Garmin Express, so once a week I will redownload the software and that usually fixes the issue. Today, however, after redownloading it, Express is just constantly saying "loading device information" so I cannot sync.
I did a reset as per your link. The problem moved a little bit further down.
After opening Garmin Express to download my latest workout, the GPS watch goes to Transfer mode, then the screen goes back to the chronometer. But, Garmin Express gets lock up while trying to Sync (see attached picture).
After checking my activity in Garmin Connect, it looks that my latest workout hasn’t been uploaded.
When Garmin Express is syncing, click on the Show Details link on the right hand side of the page. Which activity is hanging up? You may need to try to manually upload those activities manually to Garmin Connect. The following FAQ gives instructions on how to manually upload activities. Since your Forerunner 310XT is an ANT device and not a mass-storage device, you will need to navigate to the PendingSyncUploads folder. Here is the file path for the Mac:
~user/Library/Application Support/Garmin/Express/RegisteredDevices/Unit ID of device/PendingSyncUploads/Garmin/Activity or /PendingSyncUploads/Activities/
How do I manually upload data from USB Mass Storage devices to Garmin Connect?
Note: The user Library folder is hidden by default in Mac OS 10.7 and higher. To open the user Library folder:
I contacted Garmin Support. We did "delete" my 310 XT profile from Garmin Express. I added my 310 XT again. Then Garmin Express has been working fine since. Thanks to the support team.
