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Garmin Express Servers Not Working for Forerunner 10?

Former Member
Former Member over 10 years ago
Hi
I have a new Forerunner 10 and I can't get it to sync to my Garmin Connect using Garmin Express. I had a forerunner 405 before which I have now replaced with this 10, and I have Garmin Express installed already which I use for my Nuvi. When I connect my new Forerunner 10 to my macbook using my USB cable, Garmin Express immediately recognizes it as a new device and asks me if I want to add it, so no problems there. Then it asks if I want to create a new Garmin Connect account or sync the Forerunner 10 to an existing account, so I click on existing account, enter my details, and that's where it fails, giving me the "We're sorry there's a problem with our servers" error. My partner was able to install Garmin Express on her Macbook and set her Forerunner up with no problems without getting this error message.

I have done some google searching about this error and it seems to be a common problem for other watches? I followed some of the suggested steps to resolve it, including changing my Garmin Connect password and resetting my Forerunner 10 watch to factory settings (hence losing my settings and my one run) and then tried to sync again but no joy. I even tried reinstalling Garmin Express, but still no joy.

Any suggestions are most welcome
  • 0 over 10 years ago
    OK, one other offer from me, should have thought of it earlier ...

    If you don't want to risk a problem on your partners mac do it the other way around, log into her account from your mac and see if her FR10 will work via your mac, that would either prove or eliminate a problem with your mac.
  • 0 over 10 years ago
    mary_lucas

    I just tested both a PC and a Mac and was able to add your device to your Garmin Connect account (I sent you a password reset email so that you can change your password back to what it was). After more research, the error that shows up in the log when trying to save your Garmin Connect credentials is a write permissions error (code -61). This indicates that there is some kind of permissions problem on the computer. Based on the location of the error in the log, it is most likely the Keychain that is having problems so I would try the following steps:
    • Repair the Keychain permissions: http://support.apple.com/kb/PH7296 (these are instructions for OS X 10.6 but I don't think they have changed and I couldn't any instructions for newer versions of OS X)
    • If that didn't help, repair the Mac HD permissions (http://support.apple.com/kb/PH5821)
    • If you are still having trouble, try creating a new profile on your Mac to see if the problem goes away. If it does, it might be a good idea to contact Apple support to see if they can assist you in fixing the user profile.


    Jason
  • 0 over 10 years ago
    Been following this as I have recently had the same issue with my 310XT on a new MacBook Pro (just 12 months old) with the same 'servers down' error message. I was able to download data from my 310 back in April 2014 (on the same Mac I have today so I know it's not a 'Mac' issue) but since then no joy. In fact it just would not even connect so did all the 'remove Ant Agent' actions and other forum suggestions over the last few months but nada! In fact I became so frustrated that I had not bothered to try again until before Christmas and then bingo it started to connect... but then the 'servers down' message appeared when I tried to connect to Garmin Connect. So I am in the same position. Hope this helps and possibly dismisses the 'try another Mac or PC' argument....unless my issue is related to other software related issues? Still looking for guidance.
  • 0 over 10 years ago
    davidsmyth1968

    Your issue is most likely an entirely different problem. There are several threads about this error when trying to sync a 310XT. This is most likely caused by the device creating a corrupt GarminDevice.xml and performing a master reset will resolve the problem.
    How do I master reset my Forerunner 310XT?

    Jason
  • 0 over 10 years ago
    Great! So the final inevitable situation is that I have to lose all my data?.....Brilliant! Guess I could also buy another computer just to make sure that's not the issue......
    Not sure how this is an 'entirely different issue' when it appears I have the same issue with the same 'servers down' error that has been appearing for other users. How did you make that assumption? I have read the other threads and there are still unresolved issues....or were they all solved by the sadly inevitable master reset?
  • 0 over 10 years ago
    davidsmyth1968

    The reason that this is a different issue is it is a device-related issue rather than a computer-related issue. If you have a PC available, we have updated the PC version of Express so that when this issue occurs, a reset is not necessary. Once you sync the device with a PC, you can reset the device without losing any data and it will work on the Mac. We also have a case open for this but at this time, a master reset is the only way to get around the problem without using a PC.

    Jason
  • Former Member
    0 Former Member over 10 years ago
    So I thought I should report back. Jason, I did everything you suggested. Even went to an Apple store and logged into the forums and had a couple of the Apple guys there read through this thread and work through the steps with me... repairing keychain, repairing profile, logging off and creating a new profiles, etc etc. One of them happens to have a Garmin watch so he's very familiar with Garmin Express as well as being familiar with macs. And still, absolutely no joy. We even tried one of the other macs in the store. So now we know, it's not my Mac. It's not a computer related problem. It's the watch, or the software, or something in the air. I called support again, and after being kept on hold, and the same runaround as before, and being told again to try another computer... I just hung up. I give up.

    I will continue uploading my runs manually until I decide to throw this watch in the ocean and start using something else. But thanks for all your help and suggestions. But I'm glad it's not my mac, because I'm a pretty thorough geek and I know my gadgets rather well and this was driving me up the wall... I can relax now that I've had a few other geeks share their expertise with me at the mac store and we've all come up empty so I know it's not just me and I'm not going crazy.
  • 0 over 10 years ago
    mary_lucas

    After reading through your entire thread the only common denominator is the device itself. There are a couple different of files which contain information needed when syncing to a existing account. Try deleting both files from the device, then disconnect it from the cradle and let it start up. The device will recreate new versions of these files. Connect it to the cradle and add it to express. When entering your credentials use your email address instead of your username. Considering everything you have gone through if this doesn't work then the device should be replaced.

    Again I am sorry for the troubles.

    Curt