Mac/Windows Software

Garmin Express Mac Garmin Express Servers Not Working for Forerunner 10?

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Garmin Express Servers Not Working for Forerunner 10?

Former Member over 10 years ago

Hi
I have a new Forerunner 10 and I can't get it to sync to my Garmin Connect using Garmin Express. I had a forerunner 405 before which I have now replaced with this 10, and I have Garmin Express installed already which I use for my Nuvi. When I connect my new Forerunner 10 to my macbook using my USB cable, Garmin Express immediately recognizes it as a new device and asks me if I want to add it, so no problems there. Then it asks if I want to create a new Garmin Connect account or sync the Forerunner 10 to an existing account, so I click on existing account, enter my details, and that's where it fails, giving me the "We're sorry there's a problem with our servers" error. My partner was able to install Garmin Express on her Macbook and set her Forerunner up with no problems without getting this error message.

I have done some google searching about this error and it seems to be a common problem for other watches? I followed some of the suggested steps to resolve it, including changing my Garmin Connect password and resetting my Forerunner 10 watch to factory settings (hence losing my settings and my one run) and then tried to sync again but no joy. I even tried reinstalling Garmin Express, but still no joy.

Any suggestions are most welcome

0 EXPRESSCUSTOMERCARE over 10 years ago

mary_lucas

At this point I would recommend calling support again to see if there is anything else they can suggest. I know they already told you to use a different computer. Have you tried that yet? Did you have the same results?

Albert

0 Former Member over 10 years ago

I don't have a different computer to use and I definitely can't afford to buy another computer just to try syncing a watch, that doesn't make sense. My partner has a Garmin Forerunner 10 bought the same day as mine, we bought them the same day at the same store, and an exactly similar Mac to mine and has had no problems syncing so I don't see how a different computer would help, and like I said it's not really a viable option for me. I don't want to try syncing my watch to my partner's Mac because I don't want to risk messing up her setup because that would completely make a bad situation even worse. This is a modern Macbook Pro, bought only last year, so it's not an ancient machine running a defunct OS... how can it be the problem?

0 SUSSAMB over 10 years ago

I had a problem a while back with a 'modern PC' that wouldn't work with Garmin's Basecamp program, turned out that Toshiba had installed incorrect video drivers. I wouldn't therefore assume that simply because it's a 'modern mac' that it's not the issue here. As Albert suggests, try calling support again.

0 Former Member over 10 years ago

Support told me to call them after I tried with another computer, I don't have another computer to try on.

0 SUSSAMB over 10 years ago

Well you could try your partners. Just ensure you're logged into your Connect account and not yours. If it then doesn't work call support.

0 Former Member over 10 years ago

Support on the phone told me to use a computer that's not a Mac, hers is a Mac. Did you read my post before about my conversation with them on the phone? Besides, I'm not going to risk messing with her ability to sync her watch... at this point I don't trust Express I've had too many problems so I won't mess with what's working for her. My problems are frustrating me enough without creating problems for her.

0 SUSSAMB over 10 years ago

OK but there's no reason why using the other mac should mess things up. Clearly that one does work with a FR10 so it would confirm whether it's your mac or your FR10 that is the issue, but it's clearly your choice. If you're not prepared to do that your only options are to try support again or return your FR10 and see if the retailer will exchange it for you.

0 Former Member over 10 years ago

There's no reason why using the other mac should mess things up.... right? Just like there's no reason why my mac shouldn't work... except Express obviously doesn't always work as evidenced by the various problems scattered here. You're right, it's my choice. I will wait to hear from Customer Care and then make a decision what to do next.

0 SUSSAMB over 10 years ago

Well there are invariably reasons why some computers don't work ... and why Express etc won't work on some computers ... just as there are numerous vendors whose programs etc don't work on certain computers. Tracking down those reasons can be problematical, and like the one I had often are seemingly unconnected. Good luck with Customer Support, let us know how it works out.

0 Former Member over 10 years ago

I honestly have no intention of calling Customer Support again and staying on hold for hours on end to be told to try a Windows computer. I said I will wait to hear from Customer Care, by which I meant Customer Care on these forums, and if they have nothing to offer then I guess that's the end of the saga for me and my FR10.

thanks