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Why does map updates work on Garmin Express Windows but not Garmin Express Mac for same GPS device

6520985

I have moved from a Windows laptop to a MacBook and cannot get Garmin Express to update maps.  I have followed all the steps in the video including switching on the removable volumes in Files and Folder settings.  I also tried all the steps available online for my device.  I did notice the Manage Maps button is not showing in Garmin Express.  Because it updates without any issues on my husband's Windows 11 laptop that still has USB A ports, I assuming it is a MacBook issue.  I tried using a USB A to USB C adapter on the MacBook using same GPS cable used in the Windows 11 laptop.  I also bought a new USB mini to USB C cable for the MacBook but it had the same results as the adapter.  My husband has considered moving to Mac too so I would like to try to determine what the difference is so I can resolve it.

MacOS 15.7.4

Garmin Express 7.28.0

  • 0 in reply to 6520985

    I'm going to email you to gather some additional information to look into this. 

  • 0 in reply to 6520985

    Today, I got past downloading files on the Garmin Express Mac updating maps.  Online my windows laptop experience, it takes a very long time to get past the 0 percent, 0.0 KB/s and the thousands of hours estimate on the Installing before getting a more accurate estimate with increasing percentage in Garmin Express Mac.  Before starting this successful map update, I did make some changes in Safari settings.  I added allow popups for Garmin.com and removed all the items with Garmin in manage website data.  I am using the Garmin cable with my existing adapter.  No new cable was needed.  It just competed after 3.5 hours.

  • 0 in reply to 6520985

    Happy to see you were able to get this resolved. Map updates typically take about 3 hours with a high speed internet connection. Depending on internet speeds it can take up to 10 hours.