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Download previous map version

Etienne Lejeune
over 4 years ago

Since I downloaded the map "City Navigator Europe NTU 2020.3", Basecamp (Mac version) does not calculate/recalculate routes properly.  Basecamp just show straight lines between points instead.  A problem is already reported on the Basecamp (Mac) forum saying that Garmin is working on a solution to fix the issue.  No date announced from Garmin to get this fix available. 

Meanwhile, is there a possibility to download back, via "Express", an oldest version of the map, for instance "City Navigator Europe NTU 2020.2", version that was working properly. 

Thanks beforehand for your support.

  • +1 over 4 years ago in reply to Etienne Lejeune

    Answer from Garmin today, let’s wait for a fix

    Download previous map version <Q#:1000106> << Reference ID: 15900756K0

    Hi Lejeune,

    Thanks for your email.

    We have added you into an open investigation which will be used to determine the cause of this issue. Using the information provided they will test and reach a suitable resolution which will then be supplied to you directly by email.

    We cannot provide a time frame for this process as it depends on what is discovered during the investigation and what is required to resolve the issue.

    Any updates will come to you directly via email as an affected user of this case.

    Kind regards,

    Garmin Europe

  • 0 over 4 years ago in reply to Etienne Lejeune

    Thanks Garmin.    I've got an answer today.   The Basecamp routing issue is fixed with the new Basecamp version.   On the other hand, I didn't get an answer on the possibility to download previous Map version with Express.

    Dear Garmin User,

      

    We are contacting you today due to a report that you submitted about having routing issues in Garmin BaseCamp on your personal Mac.

    We have fixed this issue in the newest version of the software for BaseCamp for Mac. To get this latest software, please download it from the link below:

    https://www8.garmin.com/support/download_details.jsp?id=4449

    If you run into any issues, please feel free to let us know and we are happy to help you out!

      

    Thank you for choosing Garmin,

    Heath

    Product Support

    Garmin International

    For 24-hour access to support videos, manuals, FAQs & more, visit the Support Center.

  • 0 over 4 years ago in reply to SUSSAMB

    You can close this thread.  Thanks.