Related
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

I'm trying to log in on Garmin Express Mac, but I just receive the error msg:"A Keychain error occurred."

8213593
over 5 years ago

I'm trying to log in on Garmin Express Mac, but I just receive the error msg:"A Keychain error occurred."

What should I do?

  • 0 over 5 years ago

    Im getting the same error as well

  • 0 over 5 years ago

    Did you ever get this resolved? If so, what did you do. I'm having the same issue now...

  • 0 over 4 years ago

    I am having the exact same issue.  I tried the recommended solution in another thread - deleting the keychain item, but I'm still having the problem.  Help!

  • 0 over 4 years ago

    I'm having the same error. I've followed previous threads: remove Keychain, uninstall and reinstall Express, validate the safari setting, etc. Did this process and expressed worked several times then just stopped working again. Why?

    A Keychain error occurred.

    "We were unable to sign you in due to a Keychain error."

    MAC High Sierra

    Garmin Express 7.1.0.0 

  • 0 over 3 years ago

    The same think is happening to me, but I see nobody has received an answer to this problem! Does anyone have any ideas?

  • 0 over 3 years ago in reply to Leekee17

    So I never followed the keychain advice or anything like that, mine just eventually worked. When I was having this issue, I think there was a much bigger problem on Garmin’s side that they have since resolved. Sorry this isn’t any help. 

  • 0 over 3 years ago in reply to justinmcdaniel83

    No problem, thanks for replying Slight smile

  • +1 over 3 years ago

    I had the same error just today, Nov 23 2021. I honestly don't know what fixed it but I'll list all the things I did:

    • Quit Garmin Express from the black triangle at the top of the screen, confirming that I wanted Garmin Express to stop running in the background.
    • Turn off all pop-up/tracking in Safari (yes, really, Safari, even if you're not currently using it. So weird) by going to Preferences (Safari->Preferences) and
      • In "Privacy": Select "Always allow" for cookies and website data, and also deleting all saved data for Garmin.com in the website data that was already saved.
      • In "Websites": if Garmin.com is listed under Content Blockers, select it and click "Remove." If it is listed under "Pop-Up Windows," select "Allow."
    • Quit Safari.
    • In Finder:
      • Select your mounted Garmin device (showed as GARMIN on my screen), open the Garmin folder, put GarminDevice.xml in the Trash and empty the Trash.
      • Eject the device.
    • Open Keychain Access in the Utilities folder inside the main Applications folder, select All Items under Category, search for 'garmin' in the search box, and delete anything that comes up by selecting that line and right-clicking, and selecting "Delete (whatever it is)."
    • Reboot your Mac.

    I hope that the actual answer is much simpler than this, but I am not interested in debugging Garmin's app--that is their responsibility. And they should do it.

    My info:
    MacBook Air running MacOS X Sierra 10.12.6
    Safari 12.1.2
    Garmin Express downloaded today v. 7.10.0.0
    Garmin Fenix 6S