This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Impossible to sign in on Garmin Express 6.12

Hi,

Garmin Express runs fine.

But, when I click on my Fenix 5, I have the message: "We're having trouble linking to your Garmin Connect account. To continue, please sign in again."

If I enter my credentials, the application spins for hours and nothing happens (no error, no message, nothing). I've tried on two different Macs with the same result.

Garmin Express version is 6.12, the latest.

Any idea on how to resolve this?

Thank you ciq.forums.garmin.com/.../1463614.png ciq.forums.garmin.com/.../1463615.png

Top Replies

quatsy over 5 years ago +1 verified
Hi all,

I heard back from Garmin support today and received the following instructions, which resolved my issue:
- Click on Spotlight
- Type Keychain Access
- Press Return
- Under the Login keychain, locate com.garmin…

All Replies

0 TrippyZ over 5 years ago

Remove Express. Reboot. Reinstall Express. Try again. If still failing remove all registered devices and try adding one. Screenshot shows TWO Fenix 5X Plus. You own two?

0 Jimte over 5 years ago

I have the same issue :(

Edge 1030 and Vivoactive HR
MacOS v10.14.3
Garmin Express v6.12

Here's what I tried
1. Deleted both devices and tried to add again
2. Fully uninstalled and re-installed Garmin Express
3. Checked all potential issues I could find in the forums (https://support.garmin.com/en-GB/?fa...4s2S0wfUYR2QY9 and https://support.garmin.com/en-GB/?fa...I02dC0ULxHR2T6), including

I get a Server error 500 when I try to add the device and click log-in

I have no problems adding the 2 devices on my spouse's Windows 10 laptop (but don't want to use her laptop all the time).

0 quatsy over 5 years ago

I'm having the same problem on Garmin Express 3.13.0.0 (Mac High Sierra). I encourage everyone to reach out via email using their web form:

https://support.garmin.com/en-US/?productID=168768&tab=topics

This seems to be a widespread issue related to recent releases.

0 philipshambrook over 5 years ago

Not so sure that it's "widespread issue". There's only a couple of posts here. I have a map update underway here at the moment with Express 6.13.0 on MacOS Mojave. I'd upload a screenshot but the damn forum's playing up again.

But of course, if you have the problem report it to Garmin Support.

+1 quatsy over 5 years ago

Hi all,

I heard back from Garmin support today and received the following instructions, which resolved my issue:

Click on Spotlight
Type Keychain Access
Press Return
Under the Login keychain, locate com.garmin.cartography.mapupdate.express.auth
Delete keychain item
Restart the Mac
Attempt to add the device to Express

Re-adding my device then worked. Hope this helps!