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310XT Doesn't ask to Pair w/ Express

Former Member over 9 years ago

I tried to add my 310XT to Garmin Connect but the 310XT doesn't ask to confirm pairing. Express sees the device, but when I click "add device" the 310XT never asks to confirm pairing. I verified pairing is enabled on the device. I've tried turning the device on and off again, same result. Thanks in advance for suggestions.

0 EXPRESSCUSTOMERCARE over 9 years ago

scovert28704

Have you tried all the troubleshooting in our FAQ:

Fitness device fails to pair in Garmin Express

If so, you may want to try a master reset since the device will not prompt to confirm the pairing:

How do I master reset my Forerunner 310XT?

If that does not resolve the issue, contact Product Support by phone for further assistance.

Lisa

0 Former Member over 9 years ago

Worked after Master Reset

Had to do the reset. Working now.