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Are there issues with Garmin Express Version 4.1.5.0?

Former Member over 9 years ago

Ever since Garmin Express updated to Version 4.1.5.0 my Edge 800 will not upload new activities automatically. Express first says that there was a problem synching with a big red box and then says that a synch was conducted but the only thing it's checking for is current firmware/software, not uploading.

I can go and manually upload activities by dragging them in the "manual upload" box but that kind of defeats the purpose of a "synchronization".

I am using Windows 7 Home Premium and DID NOT have any synch issues before Express Version 4.1.5.0.

Does anyone know what can be done?

eadesdd

0 EXPRESSCUSTOMERCARE over 9 years ago

rosieevans2811

I recommend running Microsoft's Fixit Utility to fully remove Garmin Express:

Go to https://support2.microsoft.com/fixit/en-us
Click All problem areas in Step 2
Type Uninstall in the Filter Solutions box
Click Run Now next to Fix problems that programs cannot be installed or uninstalled
Follow the on-screen prompts.

You will need to ensure none of the following are installed:

Garmin Express
Garmin Express Tray
Elevated Installer
Garmin Update Services (skip if not present)
ANT Drivers Installer x64

After this, reboot the computer and try to install it again. If you continue to receive errors, contact Product Support by phone for further assistance.

Lisa