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Garmin Express not detecting FR305

From time to time I was having problems with GE detecting my FR305, but usually by removing it from the cradle and sitting it again it used to sync.
Today I tried to upload a few workouts, but GE is not detecting the FR305, I get the message that is charging, and actually is, because it got fully charged after a while. But I didn’t manage to upload the info. I cleaned the contacts, changed the USB cable, and did all other things mentioned in several posts.
I tried with the edge 800 and it worked fine, it was detected and sync’d.
Any idea? Your help will be appreciated.
Regards

Luisja

0 EXPRESSCUSTOMERCARE over 10 years ago

KKMAIL

When the Forerunner 205 or 305 are in the cradle and the Battery Charging message is displayed the device is essentially off. Press the Power button to power up the watch and the data should transfer.

Curt

0 Luisja_Msa over 10 years ago

Hi Curt
that's interesting. My FR305 has alwys transfered the dta switched off. Actually it finnally did it switched off couple of days ago. I have tried to upload new activities and again is not trasnfering either on or off.
regards

0 Luisja_Msa over 10 years ago

Not only not transfering data, is not even detecting it for transfer, it is charging but GE reporting "Not Connected"

0 EXPRESSCUSTOMERCARE over 10 years ago

KKMAIL

If the device is not being detected see the FAQ: Why won't my Forerunner 110/205/210/305 transfer to the computer or take a charge? If after trying this Express is still not detecting the device I recommend contacting product support as there may be some driver issue that could be the cause of the problem.

Mike

0 pshare over 10 years ago

Hi Curt
that's interesting. My FR305 has alwys transfered the dta switched off.

Same here.

0 Luisja_Msa over 10 years ago

Hi Mike
I did FAQ again and same result as previously, that is: No connectivity
I have posted to support as you suggested but I am not very optimistic to be honest.
thanks and regards

0 Luisja_Msa over 10 years ago

A bit more news.
I contacted Support, they gave me the same FAQ than Mike and if they didn’t work to make a reset erasing everything. I tried again the FAQ without any success but I refused to do the reset.
So I went this morning to my Garmin shop down the road, with my USB cable, my cradle and my FR305.
They logged in into my GC account, connected my FR305 with my cable and my cradle. The FR305 was detected immediately, and the activities uploaded.
The difference: they were using the OLD version of Garmin Express. The one that used to work for me a few days ago.
You can get into your own conclusions. I will check the web to find the previous GE version.
Regards

0 EXPRESSCUSTOMERCARE over 10 years ago

KKMAIL

I am sorry for the troubles. If Express is not seeing the Forerunner the first thing to check would be your computers Device Manager. It sounds like there might have been a problem with the USB drivers loading. I tested 4.0.11 with a Forerunner 205 today several times and had no problems. I alternate connecting the device when it is turned on and off to see if the device displays differently in Device Manager. Express will sync with Connect in either state.
https://connect.garmin.com/modern/activity/726849497

You might check out the FAQ: How do I resolve the "USB Device Not Recognized" error when connecting my Forerunner 205 or 305 to my computer? if the device displays correctly in the Device Manager then Express should communicate with it.

Again I am sorry for the troubles.
Curt

0 Luisja_Msa over 10 years ago

Hi Curt
Thanks for taking your time with my issue.
I have done all you were suggesting but I had no success. In Device Manager I got the error message you can see in the attachment.
In the end I decided to uninstall GE and install the previous version (3.2.29.0), the FR305 was recognised.
I had also tried with the same USB cable, cradle and FR305 in another computer in this case with W7 instead of W8. Also with the previous version of GE. And it worked.

So I think there is something wrong in the latest update of GE and FR305 in windows 8. Let see if it continue working with the old GE version.

0 Luisja_Msa over 10 years ago

10 days working with the old version of GE and working fine. Definitely then new one is wrong. I had disabled the auto-update.