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310XT and Garmin Express - Can't transfer data anymore

Hi,
I own a 310XT and moved to Express about a month ago. Was able to pair my watch and send data several times, last one being one week ago.
But today I cannot transfer my data anymore. The watch keeps bringing the "transfering data" intermittently, for periods of ~10-15", every one to two minutes, but nothing is transfered.
I tried everything. Restart the watch, take tha ANT stick out and back in, restart the computer, in all possible orders. I tried unpairing the watch and re-pairing it. I tried the instructions in this post: https://forums.garmin.com/showthread.php?123184-Garmin-310XT-will-not-transfer-data-during-sync (both instructions: the one with the folders to delete in the computer, and the one with "transfer all on the watch". Nothing seems to work!
Windows 8.1; firmware 4.50; Garmin Express 3.2.27.0
Please help, anyone.

0 EXPRESSCUSTOMERCARE over 10 years ago

Yasen

I am sorry for the troubles. The best way to correct the syncing issue with the 310XT is to Master Reset the device. That is not one of the trouble shooting steps you listed in your post. Please delete the device from Express and Connect then Master Reset the device and add it back again.

How do I delete a fitness device from Garmin Express?

How do I master reset my Forerunner 310XT?

If you continue to have troubles please contact Garmin Support by phone.

Curt

0 Yasen over 10 years ago

Hi Curt,

Please let me know the phone number because my unit is now stucked displaying 'Transferring Data' and I cannot even turn in off. I haven't done the Master Reset because I do not like to lose my tracks and I do not think that reseting everytime will be the solution. Please let me know the phone number. I was told the things I've tried by a friend who had contacted you on the phone..

Yasen

0 EXPRESSCUSTOMERCARE over 10 years ago

Yasen

The number for Garmin Support differs depending on your location. If you go to www.Garmin.com then click on the Support link at the top of the page you should see Contact information that applies to you. I am in the US so the contact number is:

U.S.: 913-397-8200
U.S. Toll-free: 800-800-1020
Canada: 866-429-9296

Again, I am sorry for the troubles.

Curt

0 Former Member over 10 years ago

Thanks for those who suggested the ANT option. It worked for me, except for one work out that still isn't transferring. I can deal with that. So I think I'm going to delete my history and then try Express again. The master reset is a pain, especially when you have multiple accessories.

0 Former Member over 10 years ago

Even after I master reset, I only got one more workout to sync. The gent on customer service told me that if I had continued problems, I should return the unit, which I did. The replacement unit so far has sync'ed 3 consecutive workouts which is more than I can say for my first unit.

0 EXPRESSCUSTOMERCARE over 10 years ago

WirelessGuy

Please note that a Master Reset will delete all UserData on the watch. If you had Activities on the watch after a Master Reset it was not performed correctly or there was an issue with the device which prohibited the completion of the Master Reset. A successful Master Reset will cause the device to go through a complete initial setup.

Curt