310XT and Garmin Express - Can't transfer data anymore

OTHMANEBEKKARI

I am sorry for the troubles. The behavior you describe should be corrected by doing a Master Reset on the 310XT which removes any data that would prompt the device to try and connect or transfer data. If you followed the instructions on clearing out previous ANT Agent data from the previous thread and the Master Reset did not correct the problem I suggest you contact Garmin Support via phone.

310XT Master Reset:

Again I am sorry for the troubles.

Curt

Thank you for your quick reply.
However, If I understand well, this means that I will never be able to recover the data of the last training sessions I did. Is this right? And if yes, is there really no other way? I am in the midlle of a training program for an important race and I really need to do some analysis on the data to finetune mu training.
Thanks again.

OTHMANEBEKKARI

If you have tried everything I would suggest calling support. There might not be anything that we can do aside from the master reset, but we can try.

Albert

I have been unable to transfer activities from my 310Xt to Connect almost all of the time. The only way it transfers is if I delete all devices and history from my PC, then delete all Garmin programs, then delete all ANT history, then totally reset my 310XT. My 310XT settings are all correct. I have done so on three different computers from three different internet connections. After I do all of these things at one location I may get lucky and get a single transfer. The problems have lasted for two years since I started using Connect instead of the former system that saved it to my PC, and yes I did delete that program. I have given up and upload my activities manually. Judging from other forums and sites it is totally common for many Garmin owners. I like the 310XT, but am totally disappointed with Express and Connect's ability to upload. (On a side note, I have never had a problem with my Garmin Nuvi.) I spoke with a rep at Garmin a year ago and followed his directions, worked once and never again. Hope someday you fix this continuing common problem with your upload failures.

Try this:

On garmin connect. Go to profile. Then select switch to classic. Then on upper right hand of he connect screen, an upload button appears. Click that and select your device. Choose upload manually.

Thank you frdi888 for the constructive response. I didn't have the opportunity to test it as I finally found another solution: I uninstalled Garmin Express and re-installed the good old ANT Agent. It loaded my data perfectly. After that I did I factory reset on the watch. Now I will re-install Garmin Express and see what happens.

I had been losing workouts and did a master reset and it started working again. I couldn't recover any of the lost workouts. It worked consistently for over a month. Until today. Another lost workout. It's still on the device, but it failed to transfer.

VERY FRUSTRATED! Completely unacceptable.

Does anybody have a suggestion on a non Garmin device for running, biking and to a lesser extent swimming?

A lot of people are having problems with uploads today, it isn't just 310xts.
It does reveal a problem though; if the upload doesn't work, Express doesn't save the FIT file to the computer. So there is no way to get your data off your watch if Connect upload from Express isn't working. This is appalling design, and straightforward to fix.

Try what I did: uninstall Garmin Express and re-install Garmin ANT Agent. Worked for me.

As to another device, unfortunately I think Garmin are still in quasi-monopoly for us triathletes! But I think and hope that Samsung and other smartwatch makers will make the move soon!

I have looked more closely at the files today and it appears that GE actually has put the files in C:\ProgramData\Garmin\CoreService\Devices\devicenumber\Sync\FIT_TYPE_4 but they don't have the .fit extension, so I didn't find them when I searched for that.

What I did eventually was install ANT Agent and turn GE off completely. They don't coexist nicely but I don't think there's an issue with having both installed and only one running at a time, and that did get me the file I was after.