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Garmin Express - There is a problem with our servers, Express temporary not available

Former Member
Former Member
I want to link my device with Connect via Garmin Express. After giving the user name and password, I receive a message "There is a problem with our servers, Express temporary not available..,"

The problem is that I get always this message, last week as well and I was never able to link the device to Connect.

It is quit emabarrasing, looks as an issue on your servers, why it is not being solved?
  • Former Member
    0 Former Member over 10 years ago
    DAMN!

    I had update Garmin Express from VERSION 3 to 4.0.5 and everything has gone bad.
    impossible to sync!

    next time i will think 17286386128 times before update any program
  • Dot0325

    I have had no reported errors with our site being down. Is the date/time/timezone correct on the computer?

    Albert
  • Why not try https instead of http.
  • Former Member
    0 Former Member over 10 years ago
    All of a sudden it started working.
    but the time that I post on this thread and my time and date are totally off. Crazy. I am Eastern time zone.
  • All of a sudden it started working.
    but the time that I post on this thread and my time and date are totally off. Crazy. I am Eastern time zone.


    Make sure all your time zones are consistent with each other. That means your PC, your phone, device, Connect on the web, Mobile Connect. A few people have been bitten this.
  • i have the same issue. Garmin Express was previously working on the computer. No changes have been made to antivirus/no firewalls beyond Windows Firewall. So no configuration changes have been made. What has happened is that Garmin Express has been upgraded to the current version. No timezone issues on the Edge 500 or Forerunner 610 & PC - they are all on the same version. I can reach the Garmin servers across the link higher up in the thread. So I am mystified as to why Express cannot validate the device when I connect (cannot reach servers message). What port/protocol is Garmin Express using t0 communicate?
  • Former Member
    0 Former Member over 10 years ago
    Same problem here, updated edge 800, time zone ok ,firewall,services, garmin express new version , install in different pc , no luck! cant connect to server ...only works with new account in Garmin connect.
  • CHEESEY-ROWER

    You account indicates the last sync with the Edge 500 was March 7th. It is a good idea to keep the Edge free of as many Activities as possible. If the activity uploads to Connect, remove it from the device. You can copy the contents of the Activity folder onto your computer if you want to keep the .FIT files but over time these will build up and be written over. This occasionally causes corrupt data on the Edge which will inhibit its ability to work with Express correctly. Basic trouble-shooting for sync issues should include deleting the Edge from Express and Connect then adding it back again. Manually uploading activity files in-between steps can help identify and delete any corrupt activity files before adding the device back to Express.

    How do I manually upload data from USB Mass Storage devices to Garmin Connect?

    Last resort would be to contact Garmin Support or perform a Master Reset on the Edge 500.

    Since we just had a time change here in the states please make sure your Time, Date, and Time Zone is correct on your computer, even though your across the pond.

    Curt
  • Former Member
    0 Former Member over 10 years ago
    i have a problem with my garmin nuvi 2597 lmt. i couldn't find the update. the garmin express sayin my notifications tray say that i have "an update for my device click here up update. when i open up the G.E and it says im updated. when i close it. again theres a message popping up that i have an update.what im gonna do. btw may map version is.2015.30 and software version 6.30
  • cedie07

    2015.30 is the latest map update available. Ignore the map update bubble or delete the Nuvi from Express, restart the computer then add it back again.

    Curt