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Connect Not Synching Steps Propely since 12/31 - Forerunner 15

Schuhrke

Have you tried to manually upload the missing or incomplete data to Garmin Connect? Here is our FAQ on how to do so:

[URL="http://support.garmin.com/support/searchSupport/simpleCase.htm?caseId={b16302a0-02ac-11de-515b-000000000000} &kbName=garmin"]How do I manually upload data from USB Mass Storage devices to Garmin Connect?[/URL]

It could also be that the device is low on space/memory. Try freeing up some space to see if this helps. Our FAQ How do I update my Forerunner 10/15 if there isn't enough memory? provides instructions to do so.

If the data still does not upload, it is possible that the information on the device is corrupted. If so, or if the problems persist, contact Product Support for further assistance.

Lisa

0 Former Member over 10 years ago

This is not an isolated problem with my device. Others are reporting the same issue in various places on this forum. This is not a memory issue it is an issue with Garmin Connect. What you have posted is no help for resolving the ongoing issue with Garmin Connect functioning properly.

Schuhrke

Have you tried to manually upload the missing or incomplete data to Garmin Connect? Here is our FAQ on how to do so:

[URL="http://support.garmin.com/support/searchSupport/simpleCase.htm?caseId={b16302a0-02ac-11de-515b-000000000000} &kbName=garmin"]How do I manually upload data from USB Mass Storage devices to Garmin Connect?[/URL]

It could also be that the device is low on space/memory. Try freeing up some space to see if this helps. Our FAQ How do I update my Forerunner 10/15 if there isn't enough memory? provides instructions to do so.

If the data still does not upload, it is possible that the information on the device is corrupted. If so, or if the problems persist, contact Product Support for further assistance.

Lisa

0 EXPRESSCUSTOMERCARE over 10 years ago

Schuhrke

As the issue is with Garmin Connect and not Garmin Express, your original post has been moved to the correct forum and this thread closed.