This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Unexpected error!!!!

Former Member over 10 years ago

I've just bought my first Garmin and am unable to log my run due to a message that keeps coming up everytime I try to launch Express. I am told its an unexpected error. I am pretty annoyed that having bought the watch the software to support it won't work :mad: Not cool. Is there anyway to make it work. I am on a Windows 7, no access to other devices.

0 Former Member over 10 years ago

I am having this same issue.. it just started this afternoon. It actually worked yesterday and earlier this AM.

0 Former Member over 10 years ago

This is what i ment people of Garmin. A working GE stops without any reason. Maybe GE is the problem.

Did you install since yesterday a new program or a windows update ?

0 Former Member over 10 years ago

After upgrading to 4.0 yesterday, GE stopped working! When I try to downgrade back to 3.29, I get "Express is ALREADY installed". I'm now dead in the water!!! GARMIN!!! PLEASE FIX!!!

0 Gurv56 over 10 years ago

Still no news from GARMIN Team ... what a shame ...:mad:

0 SUSSAMB over 10 years ago

You can download Express directly from here http://download.garmin.com/omt/express/B/GarminExpressInstaller.exe

That may or may not help some of you.

0 Former Member over 10 years ago

I have been fighting with this for WEEKS to no avail. It worked when we first got them and sometimes immediately after a reboot.
I've been following this thread and am beginning to think I should have made a different choice in my purchase.
What good is it if my wife and I cannot sync our vivofits to Windows 7 that's been running all other software fine for YEARS.
I've tried all the fixes and tweaks I could find on the subject...Frustrating

0 SUSSAMB over 10 years ago

I'm not sure from what you say what the problem is that you have? Perhaps you could explain your particular issue and someone might be able to help?

0 Gurv56 over 10 years ago

I think the time to "exlplain" is over : Garmin knows everything about this problem, they've got all the logs they asked and they needed. They said it would be probably solved with a new GE release but it is not !
This post has more than 2000 views and they don't care, they don't even give any news ... Customers bought Garmin products with features that they cannot use and they paid (a lot) for that !!

0 SUSSAMB over 10 years ago

GE's working for me, as it is for many others. 2000 views with only a handful complaining perhaps points to less of a problem than you think. I agree it's annoying for a few though, and if Garmin have the logs they'll be working through them.

0 Former Member over 10 years ago

You can download Express directly from here http://download.garmin.com/omt/express/B/GarminExpressInstaller.exe

That may or may not help some of you.

With thanks for SUSSAMB for providing this link i finally was able to download version 4.0 But as expected still no luck.

So after at least still 4 month from purchasing i'm still not able to use a program that i had paid for on a normal way. Yes paid for i'm certain that the software is paid for through the buying price off the device. Therefore as a European citizen i expect that i have the right on a working product bought in Europe.

I hope that Garmin will thake this serious and will soon come with a solution and some kind off gesture for the people that where not able to use the program.