I just purchased the Nuvi 3490 with lifetime Middle East and north Africa Maps. It also includes Europe. I registered my device and the lifetime update card on the garmin site and it does show in the details there. After installing the garmin express my Europe maps updated to 2015.10 but my primary lifetime update map of middle east is showing error. There was a problem activating the map. I have written to garmin twice but they have not replied. Any help will be appreciated. Thanks
Hi Albert, Its been several weeks, Any update on the fix for my Nuvi 3590? Can I get a refund on my purchase of lifetime updates Middle east, as its not showing up in my device? Thanks
Problems with my Nuvi 3490s' middle east and north africas' maps
Dear all
i have recently purchased Garmin Nuvi 3490 which is supposed to offer a lifetime update for the maps of middle east and north africa, and one free update for western europe if i managed to acceess my account within 90 days of purchase. however, the western europe map was successfully updated but the middle east and north africas map was downloaded and not installing at all. everytime i try to install the middle east maps it returns the follwoing message "Express cannot determine where the specified map file should be written"
i can see that this is a very common problem , i tried the troubleshooting suggestions given before but none of them worked.
That is a different issue than others on this thread but hopefully we can get it corrected. Please delete the device from Garmin Express then use the instructions to delete a file from the Nuvi, once the file is gone, add it back to Express and try the map update again.
1. Delete the device from Express. See FAQ: What should I do if I'm having issues with the Garmin Express client?
2. Delete the GarminDevice.xml file from the Nuvi.
1. Connect the GPS to the computer.
2. Open your MyComputer/Computer icon.
3. Open the Garmin/Nuvi icon.
4. Open the Internal Storage icon
5. Open the Garmin folder.
6. Locate the GarminDevice.xml file.
7. RIGHT Click on it and choose DELETE.
8. Disconnect the GPS from your computer and turn it off.
9. Connect the GPS to your computer again.
10. Add the Nuvi back to Garmin Express.
Run the City Navigator Middle East & Northern Africa NT map update again and hopefully it should install. If you continue to have troubles please get the GarminDevice.xml file from the device and attach it to your reply.
I believe the issue with your Middle East and North Africa maps has been resolved. I was able to get the option for an update using your device information in your MyGarmin account. Please try it again and let us know if you still have a problem.
I believe the issue with your Middle East and North Africa maps has been resolved. I was able to get the option for an update using your device information in your MyGarmin account.
Please try it again and let us know if you still have a problem.
Thank you for your patience with this matter,
Trish
And what about my account. I have been emailing Garmin customer support who just sent me bland pointless cookie cutter emails clearly without even reading my issue, I referred them to this forum and now they are just ignoring me. To say I am unhappy with Garmin is an understatement.
All I want to do is update the maps I paid for. You'd think I was being unreasonable.
If there is an issue with accounts on the Garmin servers, an audit should be performed and they should ALL be fixed. We are ALL customers.
Well instead of referring Customer Support to this forum posting here is the answer, and now you have I'm sure the Express team will resolve it. If it was as easy as just checking everyone's account I'm sure it would be done, but there are many millions of Garmin customers, checking every account for the odd few I wouldn't think would make sense.
Having said that the Express team might like to note the comment about Customer Support not understanding this issue, and brief them accordingly.
Actually, if they have discovered a condition that causes this problem, a simple script to cross check every customer with a device that was shipped with the lifetime MENA maps and this condition is easy. It might get a little more difficult if there are customers who purchased the maps separately and if Garmin were careless enough to lose that data (which is unacceptably negligent as they have a duty to care for customers data) but what is unacceptable is cookie cutter responses followed by ignoring paying customers. Believe me, fixing their database should not be beyond them if they cared. Millions of records is not a challenge for a script.
It is wrong if the only way to get support is to shame them in a forum. That is not customer care. But I hope you're right and I hope they fix the problem but not just for me or the users who complain. They owe the fix to everyone of their customers.
