I just purchased the Nuvi 3490 with lifetime Middle East and north Africa Maps. It also includes Europe. I registered my device and the lifetime update card on the garmin site and it does show in the details there. After installing the garmin express my Europe maps updated to 2015.10 but my primary lifetime update map of middle east is showing error. There was a problem activating the map. I have written to garmin twice but they have not replied. Any help will be appreciated. Thanks
I'd try deleting your device from Express then reassociating it, then try the download again.
See this FAQ for how to delete and reassociate http://support.garmin.com/support/searchSupport/simpleCase.htm?caseId={8a5f1480-ddf1-11e2-7dd9-000000000000}&kbName=garmin
I was able to imitate your nuvi 3490 and Express offered Full Coverage Europe 2015.10 and Middle East and North Africa 2015.10 which is correct. Garmin Express is determining which maps to update based on a file on the device. If Express never offers the City Navigator Europe map update then the file on the device needs to be regenerated. Please delete the device from Garmin Express then use the instructions below.
1. Open the Garmin Removable Device icon from File Explorer (Win 8).
2. Open the Garmin folder.
3. Delete the GarminDevice.xml file.
4. Disconnect the device from the computer and power cycle it.
5. Restart the computer
Connect the device and add it back to Garmin Express.
The Updates section should look like this:
If you continue to have troubles. Attach the GarminDevice.xml file from your device to your reply and we should be able to modify it.
Gents
i have similar problem with Middle east map only i managed to update Europe map successfully .. my device nuvi 3597 life time . the local dealer could not solve the problem please check the image after the download finsh at 100% i am getting this failing image