Outstanding issues with 3.2.4

We apologize to those that are having installation issues. If the suggestions provided on the forums did not resolve the issue please contact Garmin Support by phone. Each of you probably have a unique installation or permissions issue that is causing the installation to fail. Again we are sorry for the troubles.

Garmin Support US & Canada:
U.S.: 913-397-8200
U.S. Toll-free: 800-800-1020
Canada: 866-429-9296

Garmin Support UK:
Freephone from UK landline: 0808 238 0000
Within UK: 0870 850 1242
Outside UK: +44 870 850 1242

Curt

We apologize to those that are having installation issues. If the suggestions provided on the forums did not resolve the issue please contact Garmin Support by phone. Each of you probably have a unique installation or permissions issue that is causing the installation to fail. Again we are sorry for the troubles.

Garmin Support US & Canada:
U.S.: 913-397-8200
U.S. Toll-free: 800-800-1020
Canada: 866-429-9296

Garmin Support UK:
Freephone from UK landline: 0808 238 0000
Within UK: 0870 850 1242
Outside UK: +44 870 850 1242

Curt

You forgot:
Support Hours

Mon–Fri: 8:30–17:30
Western European Time (GMT/UTC)

Which is when I'm at work and not in front of my home PC.

I've now tried 3.2.4, 3.2.5, and 3.2.7 all with the same error regarding legacio.dll:

--------- [ Thread 1 ] ----------------+-------+------+---+--->
2014-06-12 07:22:40.740984 (UTC+01:00) | 2360 | 1 | I | Program.Main() {
2014-06-12 07:22:41.244890 (UTC+01:00) | 2360 | 1 | I | Program.Run() {
2014-06-12 07:22:43.465593 (UTC+01:00) | 2360 | 1 | E | Program.CurrentDomain_UnhandledException() {
2014-06-12 07:22:43.466570 (UTC+01:00) | 2360 | 1 | E | Uncaught exception. IsTerminating=True
2014-06-12 07:22:43.616960 (UTC+01:00) | 2360 | 1 | E | System.IO.FileLoadException: Could not load file or assembly 'legacyio.dll' or one of its dependencies. Exception from HRESULT: 0xC000001D
2014-06-12 07:22:43.616960 (UTC+01:00) | 2360 | 1 | E | File name: 'legacyio.dll'
2014-06-12 07:22:43.616960 (UTC+01:00) | 2360 | 1 | E | at Garmin.Cartography.MapUpdate.CoreService.Program.Load()
2014-06-12 07:22:43.616960 (UTC+01:00) | 2360 | 1 | E | at Garmin.Cartography.MapUpdate.CoreService.Program.Run()
2014-06-12 07:22:43.616960 (UTC+01:00) | 2360 | 1 | E | at Garmin.Cartography.MapUpdate.CoreService.Program.Main()
2014-06-12 07:22:43.616960 (UTC+01:00) | 2360 | 1 | E |
2014-06-12 07:22:43.616960 (UTC+01:00) | 2360 | 1 | E |


I am a professional software developer - my home PC is in good condition with all updates religiously applied. I have sent full logs to you you have not given a single bit of advice that is based on the contents of those logs.

I will not be buying a new PC to resolve this.
I will not be taking a day off work in the hope that I can get through to your permanently busy phone support lines.

If you are confident that phone support can resolve this then you should be able to give the same options and possible solutions to me either via this thread or via the email conversation that you're currently not responding to.

I was asked for logs - what have you done with them?

That dll should be in C:\Program Files (x86)\Garmin\Core Update Service, I assume you've checked and it is there?

If not pm me your e mail and I'll send you the file, it may be that placing it there it will resolve your particular issue.

That dll should be in C:\Program Files (x86)\Garmin\Core Update Service, I assume you've checked and it is there?

If not pm me your e mail and I'll send you the file, it may be that placing it there it will resolve your particular issue.

Yes it's there.

It is NOT there in 3.1.9.0.

I assume it's a new software element introduced in 3.2.x which is dependent upon some other components that are not being shipped in the install kit - hence why it works on some (most?) systems but not on mine. Either that or some other bit of Garmin software that I don't need as a 901XT user contains it.

I've installed the latest MS C runtimes and, as I said, updated and run the .NET framework repair tools but this hasn't changed anything.

Thanks for the offer though.

I called the support number, according to the prompts... there is no extension for software help. Besides isn't this supposed to be a support forum? All my information and logs were dealt with through here...

Do you have a direct link for Garmin Express V 3.2.7.0?

I have full access, even a super admin account for installs if needed on Win 7 64.

Versions 3.2.4.0 and 3.2.5.0 all end in the same error with either standard admin or elevated super admin account

--------- [ Thread 1 ] ----------------+-------+------+---+--->
2014-06-12 12:07:21.390075 (UTC-04:00) | 6928 | 1 | I | Program.Main() {
2014-06-12 12:07:21.510422 (UTC-04:00) | 6928 | 1 | I | Program.Run() {
2014-06-12 12:07:21.832672 (UTC-04:00) | 6928 | 1 | I | Program.Load() {
2014-06-12 12:07:21.833667 (UTC-04:00) | 6928 | 1 | E | Program.CurrentDomain_UnhandledException() {
2014-06-12 12:07:21.833667 (UTC-04:00) | 6928 | 1 | E | Uncaught exception. IsTerminating=True
2014-06-12 12:07:22.051484 (UTC-04:00) | 6928 | 1 | E | System.UnauthorizedAccessException: Access to the path 'C:\Windows\system32\config\systemprofile\AppData\Roaming\Garmin\Core Update Service' is denied.

There is a line that says Shutting down, exit code: 0x80070643 which seems to relate to .NET. I found a fixit from Microsoft for this error and ran it with no change, as well as repaired then reinstalled .NET which also did nothing.

Right now I'm really irritated!

I got home this evening and the installation of 3.1.9.0 that I have at least always been able to roll back to FORCED ME TO UPGRADE TO 3.2.7.0 - which failed.

I'm now dead in the water.

This is beyond a joke.

Some research at work this morning shows that 3.2.7.0 defaults to auto applying updates to Express and I've found the config file that stores this setting.

I'm hoping that maybe this is just the case that by trying and failing to install 3.2.7.0 it has stored the auto-update setting which is then being picked up when I reinstall 3.1.9.0. Hopefully by clearing this setting I'll be able to reinstall 3.1.9.0 and stick with it.

Back to being really irritated.

The installer is taking no notice of the config file and is forcing me to update.

The only way I can now use Express is by hoping that it transfers data before insisting that it needs to be updated - and then killing the process in the task manager.

PLEASE COULD SOMEONE FROM SUPPORT LOOK AT THIS FOR ME!

Anyone from Garmin care to comment?

I notice another thread where people who are being forced to take the 3.2.7.0 update are having issues.