Hi everyone! I just got my Vivofit yesterday, but I can't start using it because whenever I try to pair it up with Garmin Express and connect to my account, I get the following error message: 'We're Sorry... There's a problem with our servers, which means Express is temporarily unavailable. We're working as fast as we can to get it back up and running. Please try again later.' Does anyone know if this is really a server issue or if I should just do something different? I read some threads suggesting that it might not always be a server issue. I already removed ANT Agent from my computer, but Garmin Communicator is still there. Could it be causing problems (or is it necessary while using Garmin Express)? Does the Vivofit only work with Garmin Express? I'd really like to get my Vivofit set up...
We aren't currently having any server problems. Follow the instructions in the article below to troubleshoot this issue: http://support.garmin.com/support/searchSupport/simpleCase.htm?caseId={dd8e8b20-ef1e-11e2-7dd9-000000000000}&kbName=garmin
Albert
Hi Albert,
I tried to follow that link but I get a Java error when I load the page - I'm having problems connecting Garmin Express to my Garmin Connect account today.
Is there somewhere else I can find troubleshooting steps please?
How do I correct the Unable to connect with Garmin Services error message in Garmin Express? Email this AnswerPrint this Answer 03/11/2014 The error message "Unable to connect with Garmin services" can be caused by a few issues. • Internet Security/Firewall Security programs can affect the communication between a computer and the update servers. It may be necessary to disable any and all security programs to allow Express to communicate. Refer to the instructions provided by the application manufacturer to disable any security programs installed to the computer. • Garmin Core Update Service is stopped/disabled The Garmin Core Update Service is required for Garmin Express to function. The computer or a program may have disabled this service from running. If the service was stopped, it will need to be restarted: Windows Vista/7/8 Hold down the Control + Alt + Delete keys Click Start Task Manager Click the Services tab Locate the Garmin Core Update Service Ensure the service is started Windows XP Hold down the Windows key + R Type: services.msc Locate the Garmin Core Update Service Ensure the service is started Garmin Express should be able to look for available updates now.
