Garmin Express for Windows: missing device icons

Garmin Express version: 7.29.1

It's unbelievable that after almost a year and a half, Garmin developers haven't pulled themselves together and fixed the missing device icons in the app:

- FENIX 8 AMOLED: when I bought the watch in 09/2024, the icon in the app was OK. But out of nowhere it disappeared sometime in the spring of 2025
- FORERUNNER 970: the icon is not there from the beginning
- HRM 600: the icon is not there from the beginning

I'm getting my new Fenix 9 on Monday, so I'm curious, but I'm betting 90% that the icon will be missing again ...

0 jirisladky 9 days ago

Now I added the VENU4 watch and again just a generic icon

0 Krzemien 7 days ago in reply to jirisladky

It's been like that for quite a while, in my case since 2023 at least:

https://forums.garmin.com/apps-software/mac-windows-software/f/garmin-express-windows/416324/generic-icon-in-garmin-express

Never got a meaningful response from Support apart from confirmation that this is a know bug/issue.

I might chase them later in the week to see where they got with all that - but as per above: clearly nowhere...

0 jirisladky 6 days ago

A miracle happened! Strangely enough, the icon is displayed correctly on the new F9!

0 Garmin - SP 2 days ago

It looks like we do have an open experience ticket for this. I'd like to get you added to it. Do we have your permission to access your Garmin account to review the devices for this concern? **

0 Krzemien 2 days ago in reply to Garmin - SP

Not sure if you respond to OP, or to me - in either case, my reference # your end when I did raise that with you last year was: 30544537K1 (Re: Garmin Express - generic icons for some of the devices).

And yes, you can browse my account as you see it fit.

0 jirisladky 2 days ago in reply to Garmin - SP

You can add me too. Regards, Jiri