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Garmin Express 7.24.0.0 on Win 11 not detecting my Nuvi 2597

7328197 10 days ago

I just installed Garmin Express 7.24.0.0 on my Dell Precision Win 11 laptop, and it is not detecting my Garmin Nuvi 2597 GPS device or a 128 GB SD card in my laptop. I need to update the [software 5.50] and [maps 2021.10 ALL] on my Nuvi 2597. I have high speed fiber optic 500 gb up and down so ample bandwidth.

So far, I've tried:

Several different usb cables plugged directly into the laptops ports. I can see the unit charges, but is not detected by Garmin Express
Uninstalling and reinstalling Garmin Express
Running Garmin Express as Administrator
having Garmin Express find the SD card in my laptop, but it cannot find it
Ensuring the Garmin nuvi 2597 is fully charged

Does anyone have any suggestion on how I can get the updated software files and updated maps on my nuvi 2597 or an SD card?

Thank you in advance!

0 Peobody 5 days ago in reply to JohnfromPA

I do not have any entries that contain ".NET" in the Installed Apps list on my Win11 laptop.

0 7328197 4 days ago in reply to Peobody

This is what showed when I did a .NET search on Win 11:

Should these be uninstalled?

0 Peobody 4 days ago in reply to 7328197

Don't uninstall anything. .NET Runtime gets installed by specific programs. Each can install a different version. I don't know of a way to determine which program is dependent on a specific version so the expectation is that if you uninstall a version, you may break something.

0 7328197 4 days ago

I had to pull out my Windows 10 Dell Laptop and downloaded Garmin Express and I'm able to update the software and maps on my Garmin. I'm not sure why its not working on Windows 11.