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500 server error

I'm on Express 7.20.2 and when tryiong to launch Connect in browser (Edge or Chrome), I'm getting 500 Server Error with a picture of a cyclist heading away. None of the other similar questions have solved this.

0 JohnfromPA over 1 year ago

Tell us some more about the devices being used; operating system, etc. If you are running Windows 11 some people have been having issues that is corrected by running it in administrator mode.

0 5593091 over 1 year ago in reply to JohnfromPA

I am running a ASUS laptop with Windows 11.. I have tried opening Garmin Express as administrator and also have opened Edge as administrator. Yesterday the Express software updated to 7.20.3.0. The problem persists.

0 JohnfromPA over 1 year ago in reply to 5593091

That error is typical of a server side issue. But try updating GE to version 7.20.3.0 and see if that helps. If it doesn't you might want to download MyASUS and try the System Diagnosis for troubleshooting just to be reasonably sure everything at your end is OK. Instructions on how to download, install and run are at MyAsus Diagnostics Utility.

0 5593091 over 1 year ago

I followed all suggestions and the problem remained. Then, last night, it started working again as normal. I suspect that this was a bug that was introduced with a software update and fixed "on the fly". Thanks.