This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Garmin Express installation issue on Windows 10

I'm unable to install Garmin Express 7.11.1.0 on my Windows 10 laptop.
I keep getting the following message:

Garmin Express could not be installed on this computer. Try installing again.

Here are the logs

logs.txt
4908:616C][2022-02-20T16:08:47]i200: Plan begin, 9 packages, action: Install
[4908:616C][2022-02-20T16:08:47]i052: Condition 'VersionNT=v6.0 AND NOT VersionNT64 AND VersionMsi < v4.5' evaluates to false.
[4908:616C][2022-02-20T16:08:47]w321: Skipping dependency registration on package with no dependency providers: Windows6.0_KB942288_v2_x86.msu
[4908:616C][2022-02-20T16:08:47]i052: Condition 'VersionNT=v6.0 AND VersionNT64 AND VersionMsi < v4.5' evaluates to false.
[4908:616C][2022-02-20T16:08:47]w321: Skipping dependency registration on package with no dependency providers: Windows6.0_KB942288_v2_x64.msu
[4908:616C][2022-02-20T16:08:47]w321: Skipping dependency registration on package with no dependency providers: NetFx472Redist
[4908:616C][2022-02-20T16:08:47]i000: Setting string variable 'NetFx472FullLog' to value 'C:\Users\SEGONI\AppData\Local\Temp\Garmin_Express_20220220160843_000_NetFx472Redist.log'
[4908:616C][2022-02-20T16:08:47]w321: Skipping dependency registration on package with no dependency providers: vc_redist.x86.exe
[4908:616C][2022-02-20T16:08:47]i000: Setting string variable 'WixBundleLog_vc_redist.x86.exe' to value 'C:\Users\SEGONI\AppData\Local\Temp\Garmin_Express_20220220160843_001_vc_redist.x86.exe.log'
[4908:616C][2022-02-20T16:08:47]i000: Setting string variable 'WixBundleRollbackLog_GarminExpress' to value 'C:\Users\SEGONI\AppData\Local\Temp\Garmin_Express_20220220160843_002_GarminExpress_rollback.log'
[4908:616C][2022-02-20T16:08:47]i000: Setting string variable 'WixBundleLog_GarminExpress' to value 'C:\Users\SEGONI\AppData\Local\Temp\Garmin_Express_20220220160843_002_GarminExpress.log'
[4908:616C][2022-02-20T16:08:47]i000: Setting string variable 'WixBundleRollbackLog_GarminElevatedInstaller' to value 'C:\Users\SEGONI\AppData\Local\Temp\Garmin_Express_20220220160843_003_GarminElevatedInstaller_rollback.log'
[4908:616C][2022-02-20T16:08:47]i000: Setting string variable 'WixBundleLog_GarminElevatedInstaller' to value 'C:\Users\SEGONI\AppData\Local\Temp\Garmin_Express_20220220160843_003_GarminElevatedInstaller.log'
[4908:616C][2022-02-20T16:08:47]w321: Skipping dependency registration on package with no dependency providers: LegacyApplicationsUninstaller
[4908:616C][2022-02-20T16:08:47]i000: Setting string variable 'WixBundleLog_LegacyApplicationsUninstaller' to value 'C:\Users\SEGONI\AppData\Local\Temp\Garmin_Express_20220220160843_004_LegacyApplicationsUninstaller.log'
[4908:616C][2022-02-20T16:08:47]i000: Setting string variable 'WixBundleRollbackLog_LegacyApplicationsUninstaller' to value 'C:\Users\SEGONI\AppData\Local\Temp\Garmin_Express_20220220160843_004_LegacyApplicationsUninstaller_rollback.log'
[4908:616C][2022-02-20T16:08:47]i052: Condition 'VersionNT64' evaluates to true.
[4908:616C][2022-02-20T16:08:47]i000: Setting string variable 'WixBundleRollbackLog_AntDriversX64' to value 'C:\Users\SEGONI\AppData\Local\Temp\Garmin_Express_20220220160843_005_AntDriversX64_rollback.log'
[4908:616C][2022-02-20T16:08:47]i000: Setting string variable 'WixBundleLog_AntDriversX64' to value 'C:\Users\SEGONI\AppData\Local\Temp\Garmin_Express_20220220160843_005_AntDriversX64.log'
[4908:616C][2022-02-20T16:08:47]i052: Condition 'NOT VersionNT64' evaluates to false.
[4908:616C][2022-02-20T16:08:47]i201: Planned package: Windows6.0_KB942288_v2_x86.msu, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[4908:616C][2022-02-20T16:08:47]i201: Planned package: Windows6.0_KB942288_v2_x64.msu, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[4908:616C][2022-02-20T16:08:47]i201: Planned package: NetFx472Redist, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: Yes, uncache: No, dependency: None
[4908:616C][2022-02-20T16:08:47]i201: Planned package: vc_redist.x86.exe, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: Yes, uncache: Yes, dependency: None
[4908:616C][2022-02-20T16:08:47]i201: Planned package: GarminExpress, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[4908:616C][2022-02-20T16:08:47]i201: Planned package: GarminElevatedInstaller, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[4908:616C][2022-02-20T16:08:47]i201: Planned package: LegacyApplicationsUninstaller, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: None
[4908:616C][2022-02-20T16:08:47]i201: Planned package: AntDriversX64, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[4908:616C][2022-02-20T16:08:47]i201: Planned package: AntDriversX86, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[4908:616C][2022-02-20T16:08:47]i299: Plan complete, result: 0x0
[4908:616C][2022-02-20T16:08:47]i300: Apply begin
[4908:616C][2022-02-20T16:08:47]i010: Launching elevated engine process.
[4908:49F0][2022-02-20T16:08:47]i000: In launch enabled (State) Applying
[4908:49F0][2022-02-20T16:08:47]i000: In launch enabled (State) Applying
[4908:616C][2022-02-20T16:08:47]i011: Launched elevated engine process.
[4908:616C][2022-02-20T16:08:47]i012: Connected to elevated engine.
[5324:5C48][2022-02-20T16:08:47]i358: Pausing automatic updates.
[5324:5C48][2022-02-20T16:08:47]i359: Paused automatic updates.
[5324:5C48][2022-02-20T16:08:47]i360: Creating a system restore point.
[5324:5C48][2022-02-20T16:08:47]i361: Created a system restore point.
[5324:5C48][2022-02-20T16:08:47]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{67e17690-3c80-4313-a397-fce52fa2a4ce}, options: 0x7, disable resume: No
[5324:5C48][2022-02-20T16:08:47]i000: Caching bundle from: 'C:\Users\SEGONI\AppData\Local\Temp\{6C1399F1-16F2-4987-8511-11EED805BF42}\.be\GarminExpressInstaller.exe' to: 'C:\ProgramData\Package Cache\{67e17690-3c80-4313-a397-fce52fa2a4ce}\GarminExpressInstaller.exe'
[5324:5C48][2022-02-20T16:08:47]i320: Registering bundle dependency provider: {67e17690-3c80-4313-a397-fce52fa2a4ce}, version: 7.11.1.0
[5324:5C48][2022-02-20T16:08:47]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{67e17690-3c80-4313-a397-fce52fa2a4ce}, resume: Active, restart initiated: No, disable resume: No
[4908:5E50][2022-02-20T16:08:47]w343: Prompt for source of package: NetFx472Redist, payload: NetFx472Redist, path: C:\Users\SEGONI\Downloads\redist\NDP472-KB4054530-x86-x64-AllOS-ENU.exe
[4908:5E50][2022-02-20T16:08:47]i000: Message: Downloading required components
[4908:5E50][2022-02-20T16:08:47]i338: Acquiring package: NetFx472Redist, payload: NetFx472Redist, download from: go.microsoft.com/.../
[4908:49F0][2022-02-20T16:08:47]i000: In launch enabled (State) Acquiring
[4908:49F0][2022-02-20T16:08:47]i000: In launch enabled (State) Acquiring
[5324:03B8][2022-02-20T16:08:51]e000: Error 0x80070490: Failed to find expected public key in certificate chain.
[5324:03B8][2022-02-20T16:08:51]e000: Error 0x80070490: Failed to verify expected payload against actual certificate chain.
[5324:03B8][2022-02-20T16:08:51]e000: Error 0x80070490: Failed to verify signature of payload: NetFx472Redist
[5324:03B8][2022-02-20T16:08:51]e310: Failed to verify payload: NetFx472Redist at path: C:\ProgramData\Package Cache\.unverified\NetFx472Redist, error: 0x80070490. Deleting file.
[5324:03B8][2022-02-20T16:08:51]e000: Error 0x80070490: Failed to cache payload: NetFx472Redist
[4908:5E50][2022-02-20T16:08:51]e314: Failed to cache payload: NetFx472Redist from working path: C:\Users\SEGONI\AppData\Local\Temp\{6C1399F1-16F2-4987-8511-11EED805BF42}\NetFx472Redist, error: 0x80070490.
[4908:5E50][2022-02-20T16:08:51]e349: Application requested retry of payload: NetFx472Redist, encountered error: 0x80070490. Retrying...
[4908:5E50][2022-02-20T16:08:51]w343: Prompt for source of package: NetFx472Redist, payload: NetFx472Redist, path: C:\Users\SEGONI\Downloads\redist\NDP472-KB4054530-x86-x64-AllOS-ENU.exe
[4908:5E50][2022-02-20T16:08:51]i000: Message: Downloading required components
[4908:5E50][2022-02-20T16:08:51]i338: Acquiring package: NetFx472Redist, payload: NetFx472Redist, download from: go.microsoft.com/.../
[5324:03B8][2022-02-20T16:08:55]e000: Error 0x80070490: Failed to find expected public key in certificate chain.
[5324:03B8][2022-02-20T16:08:55]e000: Error 0x80070490: Failed to verify expected payload against actual certificate chain.
[5324:03B8][2022-02-20T16:08:55]e000: Error 0x80070490: Failed to verify signature of payload: NetFx472Redist
[5324:03B8][2022-02-20T16:08:55]e310: Failed to verify payload: NetFx472Redist at path: C:\ProgramData\Package Cache\.unverified\NetFx472Redist, error: 0x80070490. Deleting file.
[5324:03B8][2022-02-20T16:08:55]e000: Error 0x80070490: Failed to cache payload: NetFx472Redist
[4908:5E50][2022-02-20T16:08:55]e314: Failed to cache payload: NetFx472Redist from working path: C:\Users\SEGONI\AppData\Local\Temp\{6C1399F1-16F2-4987-8511-11EED805BF42}\NetFx472Redist, error: 0x80070490.
[4908:5E50][2022-02-20T16:08:55]e349: Application requested retry of payload: NetFx472Redist, encountered error: 0x80070490. Retrying...
[4908:5E50][2022-02-20T16:08:55]w343: Prompt for source of package: NetFx472Redist, payload: NetFx472Redist, path: C:\Users\SEGONI\Downloads\redist\NDP472-KB4054530-x86-x64-AllOS-ENU.exe
[4908:5E50][2022-02-20T16:08:55]i000: Message: Downloading required components
[4908:5E50][2022-02-20T16:08:55]i338: Acquiring package: NetFx472Redist, payload: NetFx472Redist, download from: go.microsoft.com/.../
[5324:03B8][2022-02-20T16:08:58]e000: Error 0x80070490: Failed to find expected public key in certificate chain.
[5324:03B8][2022-02-20T16:08:58]e000: Error 0x80070490: Failed to verify expected payload against actual certificate chain.
[5324:03B8][2022-02-20T16:08:58]e000: Error 0x80070490: Failed to verify signature of payload: NetFx472Redist
[5324:03B8][2022-02-20T16:08:58]e310: Failed to verify payload: NetFx472Redist at path: C:\ProgramData\Package Cache\.unverified\NetFx472Redist, error: 0x80070490. Deleting file.
[5324:03B8][2022-02-20T16:08:58]e000: Error 0x80070490: Failed to cache payload: NetFx472Redist
[4908:5E50][2022-02-20T16:08:58]e314: Failed to cache payload: NetFx472Redist from working path: C:\Users\SEGONI\AppData\Local\Temp\{6C1399F1-16F2-4987-8511-11EED805BF42}\NetFx472Redist, error: 0x80070490.
[4908:49F0][2022-02-20T16:08:58]i000: In launch enabled (State) Applying
[4908:49F0][2022-02-20T16:08:58]i000: In launch enabled (State) Applying
[4908:616C][2022-02-20T16:08:58]e000: Error 0x80070490: Failed while caching, aborting execution.
[5324:5C48][2022-02-20T16:08:58]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{67e17690-3c80-4313-a397-fce52fa2a4ce}, resume: None, restart: None, disable resume: No
[5324:5C48][2022-02-20T16:08:58]i330: Removed bundle dependency provider: {67e17690-3c80-4313-a397-fce52fa2a4ce}
[5324:5C48][2022-02-20T16:08:58]i352: Removing cached bundle: {67e17690-3c80-4313-a397-fce52fa2a4ce}, from path: C:\ProgramData\Package Cache\{67e17690-3c80-4313-a397-fce52fa2a4ce}\
[5324:5C48][2022-02-20T16:08:58]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{67e17690-3c80-4313-a397-fce52fa2a4ce}, resume: None, restart initiated: No, disable resume: No
[4908:616C][2022-02-20T16:08:58]i000: Message: Garmin Express could not be installed on this computer. Try installing again.
[4908:616C][2022-02-20T16:08:58]i399: Apply complete, result: 0x80070490, restart: None, ba requested restart: No
[4908:49F0][2022-02-20T16:08:58]i000: In launch enabled (State) Failed
[4908:49F0][2022-02-20T16:08:58]i000: In launch enabled (State) Failed
[4908:616C][2022-02-20T16:09:01]i500: Shutting down, exit code: 0x80070490
[4908:616C][2022-02-20T16:09:01]i410: Variable: AutomaticStartup = 1
[4908:616C][2022-02-20T16:09:01]i410: Variable: CreateDesktopShortcut = 1
[4908:616C][2022-02-20T16:09:01]i410: Variable: DeleteFiles = 0
[4908:616C][2022-02-20T16:09:01]i410: Variable: InstallFolder = C:\Program Files (x86)\
[4908:616C][2022-02-20T16:09:01]i410: Variable: InstallFolderExists = 0
[4908:616C][2022-02-20T16:09:01]i410: Variable: IsNightly = 0
[4908:616C][2022-02-20T16:09:01]i410: Variable: LaunchTarget = C:\Program Files (x86)\\Garmin\Express\Express.exe
[4908:616C][2022-02-20T16:09:01]i410: Variable: NETFRAMEWORK45 = 461308
[4908:616C][2022-02-20T16:09:01]i410: Variable: NetFx472FullLog = C:\Users\SEGONI\AppData\Local\Temp\Garmin_Express_20220220160843_000_NetFx472Redist.log
[4908:616C][2022-02-20T16:09:01]i410: Variable: ProgramFilesFolder = C:\Program Files (x86)\
[4908:616C][2022-02-20T16:09:01]i410: Variable: VersionInfo = 7.11.1.0
[4908:616C][2022-02-20T16:09:01]i410: Variable: VersionMsi = 5.0.0.0
[4908:616C][2022-02-20T16:09:01]i410: Variable: VersionNT = 10.0.0.0
[4908:616C][2022-02-20T16:09:01]i410: Variable: VersionNT64 = 10.0.0.0
[4908:616C][2022-02-20T16:09:01]i410: Variable: WixBundleAction = 5
[4908:616C][2022-02-20T16:09:01]i410: Variable: WixBundleElevated = 1
[4908:616C][2022-02-20T16:09:01]i410: Variable: WixBundleLog = C:\Users\SEGONI\AppData\Local\Temp\Garmin_Express_20220220160843.log
[4908:616C][2022-02-20T16:09:01]i410: Variable: WixBundleLog_AntDriversX64 = C:\Users\SEGONI\AppData\Local\Temp\Garmin_Express_20220220160843_005_AntDriversX64.log
[4908:616C][2022-02-20T16:09:01]i410: Variable: WixBundleLog_GarminElevatedInstaller = C:\Users\SEGONI\AppData\Local\Temp\Garmin_Express_20220220160843_003_GarminElevatedInstaller.log
[4908:616C][2022-02-20T16:09:01]i410: Variable: WixBundleLog_GarminExpress = C:\Users\SEGONI\AppData\Local\Temp\Garmin_Express_20220220160843_002_GarminExpress.log
[4908:616C][2022-02-20T16:09:01]i410: Variable: WixBundleLog_LegacyApplicationsUninstaller = C:\Users\SEGONI\AppData\Local\Temp\Garmin_Express_20220220160843_004_LegacyApplicationsUninstaller.log
[4908:616C][2022-02-20T16:09:01]i410: Variable: WixBundleLog_vc_redist.x86.exe = C:\Users\SEGONI\AppData\Local\Temp\Garmin_Express_20220220160843_001_vc_redist.x86.exe.log
[4908:616C][2022-02-20T16:09:01]i410: Variable: WixBundleManufacturer = Garmin Ltd or its subsidiaries
[4908:616C][2022-02-20T16:09:01]i410: Variable: WixBundleName = Garmin Express
[4908:616C][2022-02-20T16:09:01]i410: Variable: WixBundleOriginalSource = C:\Users\SEGONI\Downloads\GarminExpress (1).exe
[4908:616C][2022-02-20T16:09:01]i410: Variable: WixBundleOriginalSourceFolder = C:\Users\SEGONI\Downloads\
[4908:616C][2022-02-20T16:09:01]i410: Variable: WixBundleProviderKey = {67e17690-3c80-4313-a397-fce52fa2a4ce}
[4908:616C][2022-02-20T16:09:01]i410: Variable: WixBundleRollbackLog_AntDriversX64 = C:\Users\SEGONI\AppData\Local\Temp\Garmin_Express_20220220160843_005_AntDriversX64_rollback.log
[4908:616C][2022-02-20T16:09:01]i410: Variable: WixBundleRollbackLog_GarminElevatedInstaller = C:\Users\SEGONI\AppData\Local\Temp\Garmin_Express_20220220160843_003_GarminElevatedInstaller_rollback.log
[4908:616C][2022-02-20T16:09:01]i410: Variable: WixBundleRollbackLog_GarminExpress = C:\Users\SEGONI\AppData\Local\Temp\Garmin_Express_20220220160843_002_GarminExpress_rollback.log
[4908:616C][2022-02-20T16:09:01]i410: Variable: WixBundleRollbackLog_LegacyApplicationsUninstaller = C:\Users\SEGONI\AppData\Local\Temp\Garmin_Express_20220220160843_004_LegacyApplicationsUninstaller_rollback.log
[4908:616C][2022-02-20T16:09:01]i410: Variable: WixBundleSourceProcessFolder = C:\Users\SEGONI\Downloads\
[4908:616C][2022-02-20T16:09:01]i410: Variable: WixBundleSourceProcessPath = C:\Users\SEGONI\Downloads\GarminExpress (1).exe
[4908:616C][2022-02-20T16:09:01]i410: Variable: WixBundleTag =
[4908:616C][2022-02-20T16:09:01]i410: Variable: WixBundleUILevel = 4
[4908:616C][2022-02-20T16:09:01]i410: Variable: WixBundleVersion = 7.11.1.0
[4908:616C][2022-02-20T16:09:01]i007: Exit code: 0x80070490, restarting: No

Can someone help ?


Moderator: , removed inline text from log and saved as an attachment. This why your post was initially flagged as spam.

  • Error 0x80070490 is usually an indication of file corruption in the System Component Store or in Component-Based Servicing (CBS) that is preventing NetFx472Redist from being verified and installing. you will need to repair your Windows 10 installation before trying to install Garmin Express again.

  • I have a similar issue on Windows 11  - fails with a different error code: 0x80070643  and a manual de-install fails with same error code.  So I cannot install or de-install  

    5314:25B0][2022-03-02T20:25:33]i318: Skipped rollback of package: GarminExpress, action: Uninstall, already: Absent
    [163C:32C8][2022-03-02T20:25:33]i319: Applied rollback package: GarminExpress, result: 0x0, restart: None
    [5314:25B0][2022-03-02T20:25:33]i329: Removed package dependency provider: {71666A8D-5F03-423E-9659-69543EF36DA2}, package: GarminExpress
    [5314:25B0][2022-03-02T20:25:33]i351: Removing cached package: GarminExpress, from path: C:\ProgramData\Package Cache\{71666A8D-5F03-423E-9659-69543EF36DA2}v7.11.1.0\
    [5314:25B0][2022-03-02T20:25:33]i351: Removing cached package: vc_redist.x86.exe, from path: C:\ProgramData\Package Cache\AA56B7FE64E957FBA2A6BDC65ABBAA47438EC620\
    [5314:25B0][2022-03-02T20:25:33]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{67e17690-3c80-4313-a397-fce52fa2a4ce}, resume: None, restart: None, disable resume: No
    [5314:25B0][2022-03-02T20:25:33]i330: Removed bundle dependency provider: {67e17690-3c80-4313-a397-fce52fa2a4ce}
    [5314:25B0][2022-03-02T20:25:33]i352: Removing cached bundle: {67e17690-3c80-4313-a397-fce52fa2a4ce}, from path: C:\ProgramData\Package Cache\{67e17690-3c80-4313-a397-fce52fa2a4ce}\
    [5314:25B0][2022-03-02T20:25:33]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{67e17690-3c80-4313-a397-fce52fa2a4ce}, resume: None, restart initiated: No, disable resume: No
    [163C:32C8][2022-03-02T20:25:33]i000: Message: Garmin Express could not be installed on this computer. Try installing again.
    [163C:4F94][2022-03-02T20:25:33]i000: In launch enabled (State) Failed
    [163C:32C8][2022-03-02T20:25:33]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart: No
    [163C:4F94][2022-03-02T20:25:33]i000: In launch enabled (State) Failed
    [163C:32C8][2022-03-02T20:25:36]i500: Shutting down, exit code: 0x80070643
    [163C:32C8][2022-03-02T20:25:36]i410: Variable: AutomaticStartup = 1
    [163C:32C8][2022-03-02T20:25:36]i410: Variable: CreateDesktopShortcut = 1

    Other  strange message 
    Stopping Express processes.
    Looking for running process: C:\Program Files (x86)\Garmin\Express\CefSharp.BrowserSubprocess.exe
    Unable to kill process. A 32 bit processes cannot access modules of a 64 bit process.
    CustomAction StopExpressProcessesKey returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
    Action ended 19:33:16: StopExpressProcessesKey. Return value 3.

  • same here how to slove this .....

  • Used revo uninstaller pro to do an uninstall - ... and re-installed the new version .. that worked ... but not sure for future upgrades if problem will re-surface

  • I've noticed GE installation issues a few months ago.

    This works for me:

    forums.garmin.com/.../1306049

  • Thanks, work for me too with the tool