I'm unable to install Garmin Express 7.11.1.0 on my Windows 10 laptop.
I keep getting the following message:
Garmin Express could not be installed on this computer. Try installing again.
Here are the logs
4908:616C][2022-02-20T16:08:47]i200: Plan begin, 9 packages, action: Install [4908:616C][2022-02-20T16:08:47]i052: Condition 'VersionNT=v6.0 AND NOT VersionNT64 AND VersionMsi < v4.5' evaluates to false. [4908:616C][2022-02-20T16:08:47]w321: Skipping dependency registration on package with no dependency providers: Windows6.0_KB942288_v2_x86.msu [4908:616C][2022-02-20T16:08:47]i052: Condition 'VersionNT=v6.0 AND VersionNT64 AND VersionMsi < v4.5' evaluates to false. [4908:616C][2022-02-20T16:08:47]w321: Skipping dependency registration on package with no dependency providers: Windows6.0_KB942288_v2_x64.msu [4908:616C][2022-02-20T16:08:47]w321: Skipping dependency registration on package with no dependency providers: NetFx472Redist [4908:616C][2022-02-20T16:08:47]i000: Setting string variable 'NetFx472FullLog' to value 'C:\Users\SEGONI\AppData\Local\Temp\Garmin_Express_20220220160843_000_NetFx472Redist.log' [4908:616C][2022-02-20T16:08:47]w321: Skipping dependency registration on package with no dependency providers: vc_redist.x86.exe [4908:616C][2022-02-20T16:08:47]i000: Setting string variable 'WixBundleLog_vc_redist.x86.exe' to value 'C:\Users\SEGONI\AppData\Local\Temp\Garmin_Express_20220220160843_001_vc_redist.x86.exe.log' [4908:616C][2022-02-20T16:08:47]i000: Setting string variable 'WixBundleRollbackLog_GarminExpress' to value 'C:\Users\SEGONI\AppData\Local\Temp\Garmin_Express_20220220160843_002_GarminExpress_rollback.log' [4908:616C][2022-02-20T16:08:47]i000: Setting string variable 'WixBundleLog_GarminExpress' to value 'C:\Users\SEGONI\AppData\Local\Temp\Garmin_Express_20220220160843_002_GarminExpress.log' [4908:616C][2022-02-20T16:08:47]i000: Setting string variable 'WixBundleRollbackLog_GarminElevatedInstaller' to value 'C:\Users\SEGONI\AppData\Local\Temp\Garmin_Express_20220220160843_003_GarminElevatedInstaller_rollback.log' [4908:616C][2022-02-20T16:08:47]i000: Setting string variable 'WixBundleLog_GarminElevatedInstaller' to value 'C:\Users\SEGONI\AppData\Local\Temp\Garmin_Express_20220220160843_003_GarminElevatedInstaller.log' [4908:616C][2022-02-20T16:08:47]w321: Skipping dependency registration on package with no dependency providers: LegacyApplicationsUninstaller [4908:616C][2022-02-20T16:08:47]i000: Setting string variable 'WixBundleLog_LegacyApplicationsUninstaller' to value 'C:\Users\SEGONI\AppData\Local\Temp\Garmin_Express_20220220160843_004_LegacyApplicationsUninstaller.log' [4908:616C][2022-02-20T16:08:47]i000: Setting string variable 'WixBundleRollbackLog_LegacyApplicationsUninstaller' to value 'C:\Users\SEGONI\AppData\Local\Temp\Garmin_Express_20220220160843_004_LegacyApplicationsUninstaller_rollback.log' [4908:616C][2022-02-20T16:08:47]i052: Condition 'VersionNT64' evaluates to true. [4908:616C][2022-02-20T16:08:47]i000: Setting string variable 'WixBundleRollbackLog_AntDriversX64' to value 'C:\Users\SEGONI\AppData\Local\Temp\Garmin_Express_20220220160843_005_AntDriversX64_rollback.log' [4908:616C][2022-02-20T16:08:47]i000: Setting string variable 'WixBundleLog_AntDriversX64' to value 'C:\Users\SEGONI\AppData\Local\Temp\Garmin_Express_20220220160843_005_AntDriversX64.log' [4908:616C][2022-02-20T16:08:47]i052: Condition 'NOT VersionNT64' evaluates to false. [4908:616C][2022-02-20T16:08:47]i201: Planned package: Windows6.0_KB942288_v2_x86.msu, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None [4908:616C][2022-02-20T16:08:47]i201: Planned package: Windows6.0_KB942288_v2_x64.msu, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None [4908:616C][2022-02-20T16:08:47]i201: Planned package: NetFx472Redist, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: Yes, uncache: No, dependency: None [4908:616C][2022-02-20T16:08:47]i201: Planned package: vc_redist.x86.exe, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: Yes, uncache: Yes, dependency: None [4908:616C][2022-02-20T16:08:47]i201: Planned package: GarminExpress, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register [4908:616C][2022-02-20T16:08:47]i201: Planned package: GarminElevatedInstaller, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register [4908:616C][2022-02-20T16:08:47]i201: Planned package: LegacyApplicationsUninstaller, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: None [4908:616C][2022-02-20T16:08:47]i201: Planned package: AntDriversX64, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register [4908:616C][2022-02-20T16:08:47]i201: Planned package: AntDriversX86, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None [4908:616C][2022-02-20T16:08:47]i299: Plan complete, result: 0x0 [4908:616C][2022-02-20T16:08:47]i300: Apply begin [4908:616C][2022-02-20T16:08:47]i010: Launching elevated engine process. [4908:49F0][2022-02-20T16:08:47]i000: In launch enabled (State) Applying [4908:49F0][2022-02-20T16:08:47]i000: In launch enabled (State) Applying [4908:616C][2022-02-20T16:08:47]i011: Launched elevated engine process. [4908:616C][2022-02-20T16:08:47]i012: Connected to elevated engine. [5324:5C48][2022-02-20T16:08:47]i358: Pausing automatic updates. [5324:5C48][2022-02-20T16:08:47]i359: Paused automatic updates. [5324:5C48][2022-02-20T16:08:47]i360: Creating a system restore point. [5324:5C48][2022-02-20T16:08:47]i361: Created a system restore point. [5324:5C48][2022-02-20T16:08:47]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{67e17690-3c80-4313-a397-fce52fa2a4ce}, options: 0x7, disable resume: No [5324:5C48][2022-02-20T16:08:47]i000: Caching bundle from: 'C:\Users\SEGONI\AppData\Local\Temp\{6C1399F1-16F2-4987-8511-11EED805BF42}\.be\GarminExpressInstaller.exe' to: 'C:\ProgramData\Package Cache\{67e17690-3c80-4313-a397-fce52fa2a4ce}\GarminExpressInstaller.exe' [5324:5C48][2022-02-20T16:08:47]i320: Registering bundle dependency provider: {67e17690-3c80-4313-a397-fce52fa2a4ce}, version: 7.11.1.0 [5324:5C48][2022-02-20T16:08:47]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{67e17690-3c80-4313-a397-fce52fa2a4ce}, resume: Active, restart initiated: No, disable resume: No [4908:5E50][2022-02-20T16:08:47]w343: Prompt for source of package: NetFx472Redist, payload: NetFx472Redist, path: C:\Users\SEGONI\Downloads\redist\NDP472-KB4054530-x86-x64-AllOS-ENU.exe [4908:5E50][2022-02-20T16:08:47]i000: Message: Downloading required components [4908:5E50][2022-02-20T16:08:47]i338: Acquiring package: NetFx472Redist, payload: NetFx472Redist, download from: go.microsoft.com/.../ [4908:49F0][2022-02-20T16:08:47]i000: In launch enabled (State) Acquiring [4908:49F0][2022-02-20T16:08:47]i000: In launch enabled (State) Acquiring [5324:03B8][2022-02-20T16:08:51]e000: Error 0x80070490: Failed to find expected public key in certificate chain. [5324:03B8][2022-02-20T16:08:51]e000: Error 0x80070490: Failed to verify expected payload against actual certificate chain. [5324:03B8][2022-02-20T16:08:51]e000: Error 0x80070490: Failed to verify signature of payload: NetFx472Redist [5324:03B8][2022-02-20T16:08:51]e310: Failed to verify payload: NetFx472Redist at path: C:\ProgramData\Package Cache\.unverified\NetFx472Redist, error: 0x80070490. Deleting file. [5324:03B8][2022-02-20T16:08:51]e000: Error 0x80070490: Failed to cache payload: NetFx472Redist [4908:5E50][2022-02-20T16:08:51]e314: Failed to cache payload: NetFx472Redist from working path: C:\Users\SEGONI\AppData\Local\Temp\{6C1399F1-16F2-4987-8511-11EED805BF42}\NetFx472Redist, error: 0x80070490. [4908:5E50][2022-02-20T16:08:51]e349: Application requested retry of payload: NetFx472Redist, encountered error: 0x80070490. Retrying... [4908:5E50][2022-02-20T16:08:51]w343: Prompt for source of package: NetFx472Redist, payload: NetFx472Redist, path: C:\Users\SEGONI\Downloads\redist\NDP472-KB4054530-x86-x64-AllOS-ENU.exe [4908:5E50][2022-02-20T16:08:51]i000: Message: Downloading required components [4908:5E50][2022-02-20T16:08:51]i338: Acquiring package: NetFx472Redist, payload: NetFx472Redist, download from: go.microsoft.com/.../ [5324:03B8][2022-02-20T16:08:55]e000: Error 0x80070490: Failed to find expected public key in certificate chain. [5324:03B8][2022-02-20T16:08:55]e000: Error 0x80070490: Failed to verify expected payload against actual certificate chain. [5324:03B8][2022-02-20T16:08:55]e000: Error 0x80070490: Failed to verify signature of payload: NetFx472Redist [5324:03B8][2022-02-20T16:08:55]e310: Failed to verify payload: NetFx472Redist at path: C:\ProgramData\Package Cache\.unverified\NetFx472Redist, error: 0x80070490. Deleting file. [5324:03B8][2022-02-20T16:08:55]e000: Error 0x80070490: Failed to cache payload: NetFx472Redist [4908:5E50][2022-02-20T16:08:55]e314: Failed to cache payload: NetFx472Redist from working path: C:\Users\SEGONI\AppData\Local\Temp\{6C1399F1-16F2-4987-8511-11EED805BF42}\NetFx472Redist, error: 0x80070490. [4908:5E50][2022-02-20T16:08:55]e349: Application requested retry of payload: NetFx472Redist, encountered error: 0x80070490. Retrying... [4908:5E50][2022-02-20T16:08:55]w343: Prompt for source of package: NetFx472Redist, payload: NetFx472Redist, path: C:\Users\SEGONI\Downloads\redist\NDP472-KB4054530-x86-x64-AllOS-ENU.exe [4908:5E50][2022-02-20T16:08:55]i000: Message: Downloading required components [4908:5E50][2022-02-20T16:08:55]i338: Acquiring package: NetFx472Redist, payload: NetFx472Redist, download from: go.microsoft.com/.../ [5324:03B8][2022-02-20T16:08:58]e000: Error 0x80070490: Failed to find expected public key in certificate chain. [5324:03B8][2022-02-20T16:08:58]e000: Error 0x80070490: Failed to verify expected payload against actual certificate chain. [5324:03B8][2022-02-20T16:08:58]e000: Error 0x80070490: Failed to verify signature of payload: NetFx472Redist [5324:03B8][2022-02-20T16:08:58]e310: Failed to verify payload: NetFx472Redist at path: C:\ProgramData\Package Cache\.unverified\NetFx472Redist, error: 0x80070490. Deleting file. [5324:03B8][2022-02-20T16:08:58]e000: Error 0x80070490: Failed to cache payload: NetFx472Redist [4908:5E50][2022-02-20T16:08:58]e314: Failed to cache payload: NetFx472Redist from working path: C:\Users\SEGONI\AppData\Local\Temp\{6C1399F1-16F2-4987-8511-11EED805BF42}\NetFx472Redist, error: 0x80070490. [4908:49F0][2022-02-20T16:08:58]i000: In launch enabled (State) Applying [4908:49F0][2022-02-20T16:08:58]i000: In launch enabled (State) Applying [4908:616C][2022-02-20T16:08:58]e000: Error 0x80070490: Failed while caching, aborting execution. [5324:5C48][2022-02-20T16:08:58]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{67e17690-3c80-4313-a397-fce52fa2a4ce}, resume: None, restart: None, disable resume: No [5324:5C48][2022-02-20T16:08:58]i330: Removed bundle dependency provider: {67e17690-3c80-4313-a397-fce52fa2a4ce} [5324:5C48][2022-02-20T16:08:58]i352: Removing cached bundle: {67e17690-3c80-4313-a397-fce52fa2a4ce}, from path: C:\ProgramData\Package Cache\{67e17690-3c80-4313-a397-fce52fa2a4ce}\ [5324:5C48][2022-02-20T16:08:58]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{67e17690-3c80-4313-a397-fce52fa2a4ce}, resume: None, restart initiated: No, disable resume: No [4908:616C][2022-02-20T16:08:58]i000: Message: Garmin Express could not be installed on this computer. Try installing again. [4908:616C][2022-02-20T16:08:58]i399: Apply complete, result: 0x80070490, restart: None, ba requested restart: No [4908:49F0][2022-02-20T16:08:58]i000: In launch enabled (State) Failed [4908:49F0][2022-02-20T16:08:58]i000: In launch enabled (State) Failed [4908:616C][2022-02-20T16:09:01]i500: Shutting down, exit code: 0x80070490 [4908:616C][2022-02-20T16:09:01]i410: Variable: AutomaticStartup = 1 [4908:616C][2022-02-20T16:09:01]i410: Variable: CreateDesktopShortcut = 1 [4908:616C][2022-02-20T16:09:01]i410: Variable: DeleteFiles = 0 [4908:616C][2022-02-20T16:09:01]i410: Variable: InstallFolder = C:\Program Files (x86)\ [4908:616C][2022-02-20T16:09:01]i410: Variable: InstallFolderExists = 0 [4908:616C][2022-02-20T16:09:01]i410: Variable: IsNightly = 0 [4908:616C][2022-02-20T16:09:01]i410: Variable: LaunchTarget = C:\Program Files (x86)\\Garmin\Express\Express.exe [4908:616C][2022-02-20T16:09:01]i410: Variable: NETFRAMEWORK45 = 461308 [4908:616C][2022-02-20T16:09:01]i410: Variable: NetFx472FullLog = C:\Users\SEGONI\AppData\Local\Temp\Garmin_Express_20220220160843_000_NetFx472Redist.log [4908:616C][2022-02-20T16:09:01]i410: Variable: ProgramFilesFolder = C:\Program Files (x86)\ [4908:616C][2022-02-20T16:09:01]i410: Variable: VersionInfo = 7.11.1.0 [4908:616C][2022-02-20T16:09:01]i410: Variable: VersionMsi = 5.0.0.0 [4908:616C][2022-02-20T16:09:01]i410: Variable: VersionNT = 10.0.0.0 [4908:616C][2022-02-20T16:09:01]i410: Variable: VersionNT64 = 10.0.0.0 [4908:616C][2022-02-20T16:09:01]i410: Variable: WixBundleAction = 5 [4908:616C][2022-02-20T16:09:01]i410: Variable: WixBundleElevated = 1 [4908:616C][2022-02-20T16:09:01]i410: Variable: WixBundleLog = C:\Users\SEGONI\AppData\Local\Temp\Garmin_Express_20220220160843.log [4908:616C][2022-02-20T16:09:01]i410: Variable: WixBundleLog_AntDriversX64 = C:\Users\SEGONI\AppData\Local\Temp\Garmin_Express_20220220160843_005_AntDriversX64.log [4908:616C][2022-02-20T16:09:01]i410: Variable: WixBundleLog_GarminElevatedInstaller = C:\Users\SEGONI\AppData\Local\Temp\Garmin_Express_20220220160843_003_GarminElevatedInstaller.log [4908:616C][2022-02-20T16:09:01]i410: Variable: WixBundleLog_GarminExpress = C:\Users\SEGONI\AppData\Local\Temp\Garmin_Express_20220220160843_002_GarminExpress.log [4908:616C][2022-02-20T16:09:01]i410: Variable: WixBundleLog_LegacyApplicationsUninstaller = C:\Users\SEGONI\AppData\Local\Temp\Garmin_Express_20220220160843_004_LegacyApplicationsUninstaller.log [4908:616C][2022-02-20T16:09:01]i410: Variable: WixBundleLog_vc_redist.x86.exe = C:\Users\SEGONI\AppData\Local\Temp\Garmin_Express_20220220160843_001_vc_redist.x86.exe.log [4908:616C][2022-02-20T16:09:01]i410: Variable: WixBundleManufacturer = Garmin Ltd or its subsidiaries [4908:616C][2022-02-20T16:09:01]i410: Variable: WixBundleName = Garmin Express [4908:616C][2022-02-20T16:09:01]i410: Variable: WixBundleOriginalSource = C:\Users\SEGONI\Downloads\GarminExpress (1).exe [4908:616C][2022-02-20T16:09:01]i410: Variable: WixBundleOriginalSourceFolder = C:\Users\SEGONI\Downloads\ [4908:616C][2022-02-20T16:09:01]i410: Variable: WixBundleProviderKey = {67e17690-3c80-4313-a397-fce52fa2a4ce} [4908:616C][2022-02-20T16:09:01]i410: Variable: WixBundleRollbackLog_AntDriversX64 = C:\Users\SEGONI\AppData\Local\Temp\Garmin_Express_20220220160843_005_AntDriversX64_rollback.log [4908:616C][2022-02-20T16:09:01]i410: Variable: WixBundleRollbackLog_GarminElevatedInstaller = C:\Users\SEGONI\AppData\Local\Temp\Garmin_Express_20220220160843_003_GarminElevatedInstaller_rollback.log [4908:616C][2022-02-20T16:09:01]i410: Variable: WixBundleRollbackLog_GarminExpress = C:\Users\SEGONI\AppData\Local\Temp\Garmin_Express_20220220160843_002_GarminExpress_rollback.log [4908:616C][2022-02-20T16:09:01]i410: Variable: WixBundleRollbackLog_LegacyApplicationsUninstaller = C:\Users\SEGONI\AppData\Local\Temp\Garmin_Express_20220220160843_004_LegacyApplicationsUninstaller_rollback.log [4908:616C][2022-02-20T16:09:01]i410: Variable: WixBundleSourceProcessFolder = C:\Users\SEGONI\Downloads\ [4908:616C][2022-02-20T16:09:01]i410: Variable: WixBundleSourceProcessPath = C:\Users\SEGONI\Downloads\GarminExpress (1).exe [4908:616C][2022-02-20T16:09:01]i410: Variable: WixBundleTag = [4908:616C][2022-02-20T16:09:01]i410: Variable: WixBundleUILevel = 4 [4908:616C][2022-02-20T16:09:01]i410: Variable: WixBundleVersion = 7.11.1.0 [4908:616C][2022-02-20T16:09:01]i007: Exit code: 0x80070490, restarting: No
Can someone help ?
Moderator: SebValbonne, removed inline text from log and saved as an attachment. This why your post was initially flagged as spam.