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I keep getting Express.exe error when I shutdown PC (v7.4.0.0)

As per the previous thread that now has been locked:

https://forums.garmin.com/apps-software/mac-windows-software/f/garmin-express-windows/253320/i-keep-getting-express-exe-error-when-i-shutdown-pc

The error sadly persists - just witnessed it myself after I updated to v7.4.0.0:

The funny thing is - as per the above screen - I've not seen it for quite some time...! It only cropped up today, immediately once I updated GE to the latest version (v7.4.0.0) and logged out later.

  • What does your crash log say?

  • where do you see the crash log please?, thank you

  • I have not had this issue since March 7th and has not occurred since the update to 7.4.0.0 on March 10th,

    3/17/21 Update: Strike that. Just happened again even after the 7.4.1.0 update

    As you state, this occurred only during a shutdown or restart of the workstation. If it happens to me again, I will report this to Product Support. 

    In Windows Event Viewer > Windows Logs > Application the error will show up as "Source = .NET Runtime" and  "Application = express.exe."

    Log Name: Application
    Source: .NET Runtime
    Date: 3/7/2021 3:38:41 PM
    Event ID: 1026
    Task Category: None
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: 
    Description:
    Application: express.exe
    Framework Version: v4.0.30319
    Description: The process was terminated due to an unhandled exception.
    Exception Info: exception code c0000005, exception address 5A0A5D4E
    Stack:

  • Do you have GE running in the background?  Check in SETTINGS and untick the box if it is.  

  • exactly same issue as reported here:

    fresh install of GE 7.4 on latest version of Win10 64-bit

    does not get started after install reported as successful, keeps closing, issue reported

    tried all the suggestions no luck

    any idea of a fix, please? thank you

  • What is really stunning is the Garmin does not participate in this forum to solve any of the problems reported. Mind boggling. Many problems exist for years. Very annoying to say at the least.

  • C:\ProgramData\Garmin\Logs\Express

  • The lastest (Dutch) crash report:

    021-03-13 14:31:59.4406 | 1 | I | SessionId: 1f60cc92-de9c-4bc7-883f-2262386fc944
    2021-03-13 14:31:59.9584 | 1 | I | express, Version=7.4.0.0, Culture=neutral, PublicKeyToken=null
    2021-03-13 14:31:59.9584 | 1 | I | Version: 7.4.0.0
    2021-03-13 14:31:59.9584 | 1 | I | Current Garmin Locale: nl_NL
    2021-03-13 14:32:02.6083 | 1 | I | Starting device debug notifier.
    2021-03-13 14:32:02.6396 | 9 | I | Error report transmission finished.
    2021-03-13 14:32:02.7021 | 10 | I | Setting proxy to automatic.
    2021-03-13 14:32:03.0458 | 1 | I | Failed to calculate download bandwidth.
    System.Net.Http.HttpRequestException: Statuscode van antwoord geeft geen succes aan: 403 (Forbidden).
    bij System.Net.Http.HttpResponseMessage.EnsureSuccessStatusCode()
    bij Garmin.Omt.Express.UI.Util.OperationEstimationCalculator.<Start>d__12.MoveNext() bij System.Net.Http.HttpResponseMessage.EnsureSuccessStatusCode()
    bij Garmin.Omt.Express.UI.Util.OperationEstimationCalculator.<Start>d__12.MoveNext()
    2021-03-13 14:32:03.3780 | 8 | I | Setting proxy to automatic.
    2021-03-13 14:32:03.3936 | 1 | I | Initializing proxy to Auto.
    2021-03-13 14:32:03.3936 | 1 | I | Setting proxy to automatic.
    2021-03-13 14:32:03.6423 | 1 | I | Sync Service Started.
    2021-03-13 14:32:03.6423 | 1 | I | Auto Sync Devices: 3486702294, 3920597790,
    2021-03-13 14:32:03.7829 | 1 | I | Creating new get device details task for 3486702294
    2021-03-13 14:32:04.0017 | 1 | I | Creating new get device details task for 3920597790
    2021-03-13 14:32:04.0485 | 1 | I | Creating new get device details task for 3486702294
    2021-03-13 14:32:04.0798 | 1 | I | Creating new get device details task for 3920597790
    2021-03-13 14:32:04.3982 | 9 | I | Unable to deserialize C:\ProgramData\Garmin\CoreService\account_list.xml. File is empty.
    2021-03-13 14:32:04.7901 | 1 | D | Page changed to DeviceHubViewModel
    2021-03-13 14:32:05.6976 | 1 | I | Flushing telemetry...
    2021-03-13 14:32:05.7286 | 1 | E | Client Version: 7.4.0.0
    2021-03-13 14:32:05.7286 | 1 | E | Unhandled Exception
    System.Windows.Markup.XamlParseException: De opgegeven waarde in System.Windows.Baml2006.TypeConverterMarkupExtension heeft een uitzondering veroorzaakt. ---> System.OverflowException: De afbeeldingsgegevens hebben tijdens de verwerking een overloop gegenereerd. ---> System.ArithmeticException: Overloop of negatieve overloop in de rekenkundige bewerking.
    --- Einde van intern uitzonderingsstackpad ---

    etc, ect

  • Exactly the same error happened the moment I upgraded to v7.4.0.1 and logged out at later stage:

    forums.garmin.com/.../1230463