I keep getting Express.exe error when I shutdown PC. Using 22.214.171.124 - What to do?
This issue has indeed cropped up with the latest (v126.96.36.199) release, I've never witnessed it before. There's nothing that's been officially released by Microsoft recently, i.e. after January Patch Tuesday (12th of Jan) so it's not a source of the this problem per se.
Also, it seems that it does not happen all the time, the last time I've seen was two days ago actually.
Also, this issue seems related to .NET - as per entry in Event Viewer / Applications log:
[ Name] .NET Runtime
- EventID 1026
[ Qualifiers] 0
[ SystemTime] 2021-02-04T14:45:54.4592370Z
[ ProcessID] 0
[ ThreadID] 0
Application: express.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: exception code c0000005, exception address 538B5D4E Stack:
And that happens after Express was sent 'close' command, from GE logs:
2021-02-04 14:45:54.3385 | 1 | I | App | Closing Express.
(compare detailed time stamps, in bold above)
So there's nothing that Support can obtain from logs I'm afraid.
Also, it seems that it does not happen all the time
I agree. I've seen this happen since I've upgraded to 188.8.131.52. However, I'm unable to replicate the issue consistently, with a timestamp and reference the Windows applications log, as you've done, before contacting product support.
Start with Event Viewer, go to Windows Logs/Application log, then use filter to see EventID 1026 only. This on my side results with the following:
(Exact timestamp is in the Details tab for each occurrence, although the times shown above are good enough)
Then subsequently go to C:\ProgramData\Garmin\Logs\Express and open relevant ExpressDetailed_XX.log and search for this timestamp in there.
2021-01-31 15:11:16.5018 | 1 | I | App | Closing Express.