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there was an error in syncing with garmin connect

Former Member over 4 years ago

hello,

i am trying to connect my garmin forerunner 235. my desktop garmin express is saying there is an error in syncing with garmin connect.

what can i do to resolve this?

i have tried the uninstall, it is the most updated express version

0 seilogramp over 4 years ago

Former Member, try a manual upload directly to Garmin Connect Web. That will at least tell you if there are corrupt files on the device.

With your Garmin device connected to your computer
Open the drive associated with your device.

Look for your FIT file under the \Garmin\Activity folder

Drag and drop the file on to the Garmin Connect Import Data page.

If you get any message other than Import Complete, then there is a problem with the file. In that case, please zip the file and attach it to this thread. We can look at it to see what might be wrong.

0 Former Member over 4 years ago in reply to seilogramp

thank you for this. i am trying to get the updates to install on my forerunner that are available but thats when i get the error. should i follow these steps?

0 Former Member over 4 years ago in reply to Former Member

seilogramp ^

0 seilogramp over 4 years ago in reply to Former Member

Yes, I would make sure everything is synced, then delete the FIT files within the \GARMIN\ACTIVITY folder. Then restart your forerunner and try to do the updates with Garmin Express again. If after that it still doesn't work, then consider doing a factory reset of your watch.

0 Former Member over 4 years ago in reply to seilogramp

hi! i uploaded all FIT activity files and it was telling me they are already uploaded

0 seilogramp over 4 years ago in reply to Former Member

Then suggest doing a factory reset of your 235 and/or call or chat with Garmin Support