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Windows 10, 6.19.3.0: Garmin Express could not be installed on this computer

Former Member over 4 years ago

I tried to update to the new version, 6.19.3.0 and I got the error message 'Garmin Express could not be installed on this computer'. I uninstalled the old version, tried installing the new version off the web, same error. I tried restarting. I tried everything else on https://support.garmin.com/en-US/?faq=iG5lWLNQ4W2I6jvUu5cBh5 . I have run it as administrator. I uninstalled Garmin Webupdater. I have tried maybe 20 times.

The only thing I find interesting is that, after clicking Yes on the UAC prompt, it says 'Initializing' for ~25s, then says 'Installing vc_redist.x86.exe' for half a second. I wonder if it's invoking vc_redist.x86.exe wrong or misinterpreting a response. There are no logs anywhere, which is super frustrating.

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Former Member over 4 years ago +8

So I managed to save the temporary copy of vc_redist.x86.exe that GarminExpress is trying to install (C:\ProgramData\Package Cache\AA56B7FE64E957FBA2A6BDC65ABBAA47438EC620\vc_redist.x86.exe). It's 'Microsoft…
Former Member over 4 years ago +8 suggested

The solution is:

1) Download the latest Microsoft Visual C++ 2015-2019 Redistributable x86 using https://aka.ms/vs/16/release/vc_redist.x86.exe

2) Uninstall the Microsoft Visual C++ 2015-2019 Redistributable…
AuldNik over 4 years ago in reply to SUSSAMB +4

I can confirm exactly the same cockup by Garmin with the install of GE 6.19.4. The install fails with a singularly uninformative error dialog until MSVC++ x86 redistributable for VC 2015-2019 is uninstalled…

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0 roddyp over 4 years ago in reply to Former Member

Identical problem here. Uninstalled vc_redist 14.24.28127, installed Express, then reinstalled 14.24.28127.

This is 100% a fault in Garmin Express Installer.

0 roddyp over 4 years ago in reply to SUSSAMB

If you'd like to reproduce the problem, install the latest vc_redist.x86.exe from Microsoft, then try installing Express. https://support.microsoft.com/en-gb/help/2977003/the-latest-supported-visual-c-downloads

0 AuldNik over 4 years ago in reply to SUSSAMB

I can confirm exactly the same cockup by Garmin with the install of GE 6.19.4. The install fails with a singularly uninformative error dialog until MSVC++ x86 redistributable for VC 2015-2019 is uninstalled. After that, the install succeeds. The MSVC redistributable version that was already installed was 14.24.28127.4. After that is removed, the GE installation installed version 14.23.27820.0. After that, I had to reinstall 14.24.28127.4 for VS2019.

0 SIMPLYSUP over 4 years ago in reply to Former Member

worked for me, but Garmin really need to fix their installer.

0 feijitong over 4 years ago in reply to SIMPLYSUP

Same issue for me. This is a pretty bad error on Garmin's part

0 Slawski over 4 years ago

Uninstalling vcredist didn't work for me. I scanned the registry with RegScanner and removed manually all Garmin Installer traces. Then it installed. Obviously, a clash with recent Visual Studio 2019 updated redistributables. I haven't experienced it before.

0 Dhaos over 4 years ago

One more confirming same issue with 16.19.4.0. For those of you using Chocolatey (and all of you should), the commands you need are

choco uninstall vcredist140 -force

before GE upgrade and

choco install vcredist140

after GE install. It's an ugly workaround that we shouldn't need.

0 Jakub.Sklenar over 4 years ago in reply to Former Member

Thanks! The C++ redist (x86) uninstalled and GE installed, later installed c++ redist (x86) in order to run visual studio

0 matswichmann over 4 years ago in reply to Dhaos

lucky you.... I've got so much stuff depending on vcredist140 and vcredist2015 that an uninstall isn't possible. Garmin support continues to insist I should go have my computer checked by a certified technician.... maybe I should have my head checked instead, for wanting to have Visual Studio installed....

0 1493914 over 4 years ago in reply to SUSSAMB

I have the same probelm and I don't think I have a problem with my laptop, Im a software development