Lost all training data in Garmin connect

Former Member

same question over here... after-adding-a-new-device-and-deleting-an-old-one-my-garmin-connect-started-a-new-account-and-i-lost-all-my-old-data

check the email you received when you added your previous device to Garmin Connect via Garmin Express

Thanks for your answer-I asked again as I wasnt sure if I was explaining myself properly.  So I deleted my device on garmin express-added it again, to see if this would help syncing issues, however when I clicked on garmin connect it took me to a bank new account, all my data lost. 

 My original account has  my same email, so using original welcome email doesnt work (Ive tried) As soon as I type in my email garmin express it directs me to the new account? It seems there are two accounts now with the same email? Very confused.

Any suggestions appreciated.

Former Member

as pshare told you to do is to "log out" on Garmin Connect

manage your account via garmin.com, login

when you add a new device to Garmin Express it asks you if you want to use a new or existing account !

going to Garmin Connect from withing Garmin Express it uses the account you made and linked to when adding the device

is your browser filling in your login for you ? turn that off or delete that auto login

did you get confirmation emails from garmin to your account email after adding the device twice ?

when you are really stuck...wait until monday and call Garmin Support

success resolving your mishap

happy sporting

Former Member

while logged in here in the forum open a new browser tab

type connect.garmin.com/modern and enter

you should now be logged into a Garmin Connect account ?

is it also empty ?

Dear OnlyTwo, thanks again for your time trying to help.

I have opened garmin connect in a separate browser. There is no auto fill-the problem is when it asks for my email-I can only put in my email-which leads directly to the new account. I do not have another email linked to garmin. I have signed out, and signed in again etc. I even looked through to find my first email from them. However the sign in details are the same-my email.

You mentioned when adding a new device whether you want a new or existing account -Im sure I didnt do this wrong-however-it seems logical that I may have made a mistake here? Perhaps Ive ended up with two accounts with the same login details. So if I delete the latest one-would I be directed to the old one. But of course I could just end up deleting the whole lot! 

I did get another confirmation email-which I thought was strange at the time.

I tried a new browser with coonect.garmin.com but ended up with the new account.

Thanks again-if you think of anything else that would be great. Seems I have created a mystery!

There is no auto fill-the problem is when it asks for my email-I can only put in my email-which leads directly to the new account.

that is because you are logged in to the Garmin forum

you get the garmin connect account linked to your forum user account !

you need to open a browser from another manufacturer to login to another Garmin account

when you tried the above test opening garmin connect while logged into the forum did you see a device in garmin connect ?

test

turn off every software you have running from Garmin on your computer

log off from this forum

login to garmin.com

is there a device ?

happy accounting

You mentioned when adding a new device whether you want a new or existing account -Im sure I didnt do this wrong-however-it seems logical that I may have made a mistake here? Perhaps Ive ended up with two accounts with the same login details. So if I delete the latest one-would I be directed to the old one. But of course I could just end up deleting the whole lot! 

logout of the forum, tun off any open browser, turn off Garmin Express, turn off auto login tools

open a browser and login to garmin.com

there you have the means to delete your account

but do not delete yet

in the same browser open in a new tab  connect.garmin.com

?

I signed out of everything garmin and signed in on another computer-still sent me to the new account :(