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Cyclops- Safety Cameras Europe - Missing UK data

On Friday I updated the safety camera's on my device using Garmin express, Currently got the Europe package purchased which allows me to download the data anytime within the year and should include the UK, Since updating I've noticed that the UK data is missing, I have deleted all the Files in the "POI Folder" and then tried to re-download but have the same issue. When checking "about device and then looking at what camera database's are installed all of Europe is added but not UK.

Does anyone else seem to have this issue ? as its quite poor that I've paid for a subscription and cant even download the files I want which should be part of the package.

The device being used in Nuvi 2599 LMT-D

0 Former Member over 5 years ago

Happens to me every year, no data for weeks at a time. Are Cyclops a independent company from GARMIN? I may have to change to TOM TOM to get a decent service

0 SUSSAMB over 5 years ago in reply to Former Member

Yes, they simply supply the data to Garmin. Have you seen this thread though https://forums.garmin.com/apps-software/mac-windows-software/f/garmin-express-windows/207081/cyclops-europe-database-updates---no-longer-available-via-garmin-express---now-resolved

0 Former Member over 5 years ago in reply to SUSSAMB

Still no updates!!!! If Cyclops are responsible one would have thought that Garmin would have sufficient clout to sort it. Will I be getting a rebate for the months of no updates? Is there any point to me renewing my contract? This happens every year so sort it Garmin.

0 SUSSAMB over 5 years ago in reply to Former Member

Are you sure you're looking in the right place? Did you look at the link I posted above?

0 Symbol321 over 5 years ago in reply to Former Member

Updates are not announced anymore, if you follow the directions indicated in Sussamb's link thro' Tools etc you have to download the entire database each time to be totally up to date.