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Garmin Express V6.0.0.0 Unable to download Camera Updates

Skillboy
over 6 years ago
Hi All

I Purchased the Cyclops Speed camera Europe 1 year subscription 11 Months ago due to expire on 26.02.18 and Im unable to re-download and install this onto my Nuvi2599 LMT-D device

I think there may be a underlying issue with Garmin's servers or a possible Bug with the V6.0.0.0 GE as I was able to update this in December using V5.8.0.0

I have tried the following troubleshooting Tips lucky for me I work in IT.

-uninstalled GE re installed GE
-check date and time, Also synced with Windows Time, its synced for GMT
-Checked proxy settings using the inetcpl.cpl command and made sure these are set to automatically detect
-Cleared the Cache data in the following location C:\ProgramData\Garmin\CoreService
-Ive tested this with three different internet connections, I have tested this on Virgin media, BT and Also tethered from Mobile which uses EE
-tried this on a Desktop PC (windows 10 using GE V6.0.0.0, Windows 7 Laptop using V6.0.0.0 and Windows 10 Laptop using GE V6.0.0.0)
-Disabling the Firewall on the Anti virus application

The process for me to download these updates or re download the Speed camera POI files using GE are as follows

-Open GE
-click onto Nuvi2599
-Tools&content
-Purchased
-click onto the cloud icon for Cyclops safety camera Europe (I have tested this signed in and also signed out of my Garmin account within the GE application)
-It goes through the installing mode but then fails, I've had different error messages as follows "There was an error installing the content"

Log file from "express"

018-01-16 21:03:03.7573 | 1 | I | Device Selected nüvi 2599
2018-01-16 21:03:03.7573 | 1 | D | Page changed to DeviceHubViewModel
2018-01-16 21:03:03.7573 | 1 | I | Navigating to dashboard for device 3914221350
2018-01-16 21:03:03.8283 | 1 | D | Page changed to DashboardViewModel
2018-01-16 21:03:08.0476 | 1 | D | Page changed to ManageDeviceViewModel
2018-01-16 21:03:15.6110 | 1 | I | Showing modal: Garmin.Omt.Express.UI.Updates.EulaViewModel
2018-01-16 21:03:17.5521 | 1 | I | Showing modal: Garmin.Omt.Express.UI.DeviceDashboard.DeviceManagement.Utilities.OperationProgressViewModel
2018-01-16 21:03:22.9844 | 1 | W | Failed to complete tasks
System.ServiceModel.FaultException`1[Garmin.Omt.Service.Faults.ServiceFault]: The creator of this fault did not specify a Reason. (Fault Detail is equal to Garmin.Omt.Service.Faults.ServiceFault). at System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime operation, ProxyRpc& rpc)
at System.ServiceModel.Channels.ServiceChannel.EndCall(String action, Object[] outs, IAsyncResult result)
at System.ServiceModel.Channels.ServiceChannelProxy.TaskCreator.<>c__DisplayClass6_0.<CreateTask>b__0(I AsyncResult asyncResult)
at System.Threading.Tasks.TaskFactory`1.FromAsyncCoreLogic(IAsyncResult iar, Func`2 endFunction, Action`1 endAction, Task`1 promise, Boolean requiresSynchronization)
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Garmin.Omt.Express.UI.DeviceDashboard.DeviceManagement.Utilities.OperationProgressViewModel.<RunOper ations>d__15.MoveNext()

Account is now logged into the "Purchase" section

2018-01-16 21:06:44.3200 | 1 | I | express, Version=6.0.0.0, Culture=neutral, PublicKeyToken=null
2018-01-16 21:06:44.3200 | 1 | I | Version: 6.0.0.0
2018-01-16 21:06:44.3200 | 1 | I | Current Garmin Locale: en_GB
2018-01-16 21:06:50.8593 | 1 | I | Starting service from controller.
2018-01-16 21:06:52.3804 | 1 | I | Launching tray: C:\Program Files (x86)\Garmin\Express Tray\ExpressTray.exe
2018-01-16 21:06:52.7604 | 14 | I | Successfully opened channel to IEventService.
2018-01-16 21:06:52.7604 | 14 | I | Successfully opened channel to IUpdateService.
2018-01-16 21:06:52.7604 | 14 | I | Successfully opened channel to IDownloadService.
2018-01-16 21:06:52.7834 | 16 | I | Successfully opened channel to IDeviceService.
2018-01-16 21:06:52.7834 | 14 | I | Successfully opened channel to ISyncService.
2018-01-16 21:06:52.7924 | 14 | I | Successfully opened channel to IOperationService.
2018-01-16 21:06:52.7924 | 14 | I | Successfully opened channel to IMigrationService.
2018-01-16 21:06:52.7924 | 16 | I | Successfully opened channel to IConfigurationService.
2018-01-16 21:06:52.7924 | 16 | I | Successfully opened channel to INotificationService.
2018-01-16 21:06:52.7924 | 14 | I | Successfully opened channel to IHuntingService.
2018-01-16 21:06:52.8074 | 16 | I | Successfully opened channel to IMarineService.
2018-01-16 21:06:52.8244 | 16 | I | Successfully opened channel to IAccountService.
2018-01-16 21:06:52.8244 | 14 | I | Successfully opened channel to IDlcService.
2018-01-16 21:06:52.8244 | 14 | I | Successfully opened channel to IMediaService.
2018-01-16 21:06:53.2115 | 1 | I | Opening channel to tray communication service.
2018-01-16 21:06:53.2115 | 15 | I | Successfully opened channel to ITrayCommunicationService.
2018-01-16 21:06:53.2115 | 1 | I | Opening channel to subscription service.
2018-01-16 21:06:53.2295 | 14 | I | Successfully opened channel to ISubscriptionService.
2018-01-16 21:06:53.2425 | 1 | I | Sending Launch Analytic
2018-01-16 21:06:53.2425 | 1 | D | Launch Analytic [Client: express] [Launch Client: express] [Version: 6.0.0.0] [Launch Version: 6.0.0.0]
2018-01-16 21:06:53.4265 | 1 | I | Initializing proxy to Auto.
2018-01-16 21:06:54.1385 | 1 | D | Page changed to DeviceHubViewModel
2018-01-16 21:06:54.3185 | 1 | I | Process 6436 of a client instance launched with command args:
2018-01-16 21:06:54.4775 | 1 | I | Client Device List:
nüvi 2599 (3914221350): ms.Automotive sv.870

2018-01-16 21:06:56.5707 | 1 | I | Device Selected nüvi 2599
2018-01-16 21:06:56.5707 | 1 | D | Page changed to DeviceHubViewModel
2018-01-16 21:06:56.5707 | 1 | I | Navigating to dashboard for device 3914221350
2018-01-16 21:06:56.6367 | 1 | D | Page changed to DashboardViewModel
2018-01-16 21:06:59.7348 | 1 | D | Page changed to ManageDeviceViewModel
2018-01-16 21:07:12.9546 | 1 | W | Failed to load unassociated products
System.Net.Http.HttpRequestException: Response status code does not indicate success: 500 (Internal Server Error).
at System.Net.Http.HttpResponseMessage.EnsureSuccessStatusCode()
at Garmin.Omt.Express.UI.WhiteLabelCheckout.WlcHelper.<GetUnassociatedProductsAsync>d__7.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Garmin.Omt.Express.UI.DeviceDashboard.DeviceManagement.PurchasedDlcTabViewModel.<LoadUnassociatedAsync>d__80.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Garmin.Omt.Express.UI.DeviceDashboard.DeviceManagement.PurchasedDlcTabViewModel.<LoadAllAsync>d__78.MoveNext() at System.Net.Http.HttpResponseMessage.EnsureSuccessStatusCode()
at Garmin.Omt.Express.UI.WhiteLabelCheckout.WlcHelper.<GetUnassociatedProductsAsync>d__7.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Garmin.Omt.Express.UI.DeviceDashboard.DeviceManagement.PurchasedDlcTabViewModel.<LoadUnassociatedAsync>d__80.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Garmin.Omt.Express.UI.DeviceDashboard.DeviceManagement.PurchasedDlcTabViewModel.<LoadAllAsync>d__78.MoveNext()
2018-01-16 21:07:57.4141 | 1 | I | Showing modal: Garmin.Omt.Express.UI.Updates.EulaViewModel
2018-01-16 21:07:59.0062 | 1 | I | Showing modal: Garmin.Omt.Express.UI.DeviceDashboard.DeviceManagement.Utilities.OperationProgressViewModel
2018-01-16 21:08:05.7386 | 1 | W | Failed to complete tasks
System.ServiceModel.FaultException`1[Garmin.Omt.Service.Faults.ServiceFault]: The creator of this fault did not specify a Reason. (Fault Detail is equal to Garmin.Omt.Service.Faults.ServiceFault). at System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime operation, ProxyRpc& rpc)
at System.ServiceModel.Channels.ServiceChannel.EndCall(String action, Object[] outs, IAsyncResult result)
at System.ServiceModel.Channels.ServiceChannelProxy.TaskCreator.<>c__DisplayClass6_0.<CreateTask>b__0(IAsyncResult asyncResult)
at System.Threading.Tasks.TaskFactory`1.FromAsyncCoreLogic(IAsyncResult iar, Func`2 endFunction, Action`1 endAction, Task`1 promise, Boolean requiresSynchronization)
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Garmin.Omt.Express.UI.DeviceDashboard.DeviceManagement.Utilities.OperationProgressViewModel.<RunOperations>d__15.MoveNext()



Any help will be appreciated.

Thanks
  • 0 over 6 years ago
    New version of Express just issued, see if it resolves your issue.
  • 0 over 6 years ago
    The new version (Garmin Express 6.1.1.0) does not solve the problem. Stays the same.
  • 0 over 6 years ago
    New version of Express just issued, see if it resolves your issue.


    No such luck, exactly the same situation and error message as before "There was an error installing the content", back to Product Support.
  • 0 over 6 years ago
    Product Support have just informed me that the 6.1.1.0 release was not to fix the safety camera problem and that this is still to be resolved.
  • 0 over 6 years ago
    Mine's are getting updated - see below.

    Separately, it would be good to know what has been fixed in 6.1.1.0 - release notes were not updated again.

    ciq.forums.garmin.com/.../1308164.png
  • 0 over 6 years ago
    Mine's are getting updated



    Product Support promised to email me when the problem was resolved but after your post I thought it was worth another try and success. Thanks.
  • 0 over 6 years ago
    I've raised the issue locally as with my 3598 GE keeps telling me that 2018.30 has yet to be installed when it has. On retrying several times to get GE to recognise these I get the successful download message but stil get update available. On the nüviCam the maps installed successfully a month ago but whe trying to download safety cameras get the error message. Thought I'd cracked by using My Garmin but that resulted in losing all the detailed maps so base only. Then tried re-installing the maps twice and on the second attempt was ok. Tried downloading cameras using GE purchases and now have them shown on the map, but the visual alerts are in grey and not red and just a code, e.g. Code W. Not willing to update anything now on either device. Appears as though latest GE won't solve the problem.
  • 0 over 6 years ago
    Updated to 6.1.1.0 as requested by Product Support and followed all instructions to no avail. No indication from support that they are aware of an ongoing issue. But have now stopped responding to my emails requesting an update. I have paid for a subscription but as yet have had no updates in three weeks as the subscription will not activate in GE.
  • 0 over 6 years ago
    Once it's resolved, please contact Garmin stating the above and indicating dates/periods when your subscription was not kept up to date. I am sure they will oblige (they did when I encountered similar issues few months ago).

    Having said that, did you retry downloading updates to your device few times?
  • 0 over 6 years ago
    This issue should be resolved. If you are still experiencing the download error, please call Product Support as we will need additional information in order to continue researching why you are still having problems with the download.